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Switching to Hyperoptic ​is easier than ever​

Let’s chat through your options! Call us on 0333 332 1138

How to switch broadband providers

How you switch is dependent on a few things – for example, whether you’re stuck in contract, moving home, cancelling your contract early, using One Touch Switch etc.

However you do it, switching to Hyperoptic is hyper easy and worth the hype!

Switching Broadband Provider

Time for a broadband break-up?

Get up to £300 credit when you switch

Switching has never been easier. With One Touch Switch, we’ll handle all the admin (no need to speak to your ex-provider) and we’ll even cover the termination fees by giving you up to £300 credit.

Simple steps to switching broadband providers

Switching providers at your current address? It’s easier than ever to switch to Hyperoptic

Simply give us a few details and we’ll take care of the admin on your behalf with One Touch Switch (no need to speak to your ex-provider)

You can now switch from BT, Virgin Media, TalkTalk, Sky – and more

One Touch Switch

If you’re switching providers at your current address, switching is easier than ever.

Simply give Hyperoptic a few details and we’ll take care of the switch on your behalf with One Touch Switch.

Includes switching from BT, Virgin Media, TalkTalk, Sky – and more.

Don’t be out of pocket; get up to £300 credit when you switch from another provider.

Pick a plan that suits you

Choose from speeds and plans to suit every need and budget​

Hyper easy switching

We’ll take care of the switch and credit you up to £300 for any early exit fees

Get connected

Installs take just 1 hour (if you need one). If you already have a Hyperhub router in your home, you can get online in minutes

Why switch to a Hyperoptic Broadband Package?

fast broadband fibre

Hyper fast

Accelerate with equally fast upload and download speeds on our 150Mb to 1Gb packages

Hyper reliable

99.9% reliable full fibre – the UK’s most reliable broadband tech

price match

Hyper fair

Clear and transparent pricing the day you sign up. If you find the same package for less elsewhere, we’ll match it

Broadband without an install

If you already have a Hyperoptic socket and compatible router (hint: check your hallway or utility cupboard), or you’re moving into a New Build home, you don’t need an install.

Which means you can get online in minutes. No waiting. No hassle. No brainer.

Not ready to switch?

Try us out. If you’re not sold within 30 days, you can leave with no exit fees – and no hard feelings.

Most popular FAQs

What happens if I cancel my Hyperoptic service?

If you leave Hyperoptic, we won’t pay out any remaining switching credits on your account. You could also be charged a service termination fee if you leave after our 30 day trial period and before your minimum commitment period ends.

Can I get switching credits paid out to me in cash?

No, your Hyperoptic switching credits are non-exchangeable, non-transferable and we don’t pay them out in cash. If you leave us while switching credits are in your account, you will forfeit them.

How much switching credits will I get?

That depends on a few things, including your package speeds, the exit fee you paid to your old provider, and your monthly charge here at Hyperoptic. You can see exactly how much you’ll get below.

150Mb with a 24 month minimum commitment period
How much is your Hyperoptic package per month*? Here’s how much switching credits you’ll get (towards your early termination fee)
Less than £12 Up to £50.00
£12 or more Up to £100.00

 

500Mb with a 24 month minimum commitment period
How much is your Hyperoptic package per month*? Here’s how much switching credits you’ll get (towards your early termination fee)
Less than £12 Up to £50.00
£12 to £20.99 (inclusive) Up to £150.00
£21.00 or more Up to £200.00

 

1Gb with a 24 month minimum commitment period
How much is your Hyperoptic package per month*? Here’s how much switching credits you’ll get (towards your early termination fee)
Less than £12 Up to £50.00
£12 to £20.99 (inclusive) Up to £150.00
£21.00 to £24.99 (inclusive) Up to £200.00
£25 or more Up to £300.00

You can only use your switching credits to reduce your Hyperoptic bill. You can’t use them to cover fees if you terminate your service during the minimum commitment period.

* For the purpose of this promotion, “Package Charge” means the monthly charge normally payable for any of our broadband-only, broadband plus phone or Hyperoptic Total Wi-Fi packages. It does not include any Static IP Address Fee, Battery Back-Up Unit Fee, Installation Fee, Activation Charge, fees for Additional Telephone Plans (such as our UK Mobile Plan, Anytime UK Landline Plan, or International Plan), fees for “Chargeable Calls” (i.e. calls on our telephone service that are not included in your Package Charge or Additional Telephone Plan(s)) or any other charges/fees related to our services.

If you downgrade your Hyperoptic package speeds, we may adjust your switching credits accordingly.

Am I eligible for £300 credit offer?

You’re eligible for our switching credits if:

  • You’re a new Hyperoptic residential broadband customer (not a business customer).

  • You signed up for one of our 150Mb to 1Gb packages with a 24-month minimum commitment period.

  • You’re receiving, or were receiving at the time of your Hyperoptic order, broadband services from another provider.

Don’t forget to email us at telesalesteam@hyperoptic.com within 30 days of your broadband going live to get your credits. Please note that you can’t use any other Hyperoptic promotion in connection with this promotion, unless we’ve agreed this with you.

Offers redeemed via Affiliate websites and partners cannot be used in conjunction with this offer, unless we agree this with you.

How do I claim my switching credits?

Once you’ve placed an order for one of our hyper fast 150Mb, 500mB or 1Gb residential broadband packages (with a 24-month minimum commitment period), simply email us at telesalesteam@hyperoptic.com. You’ve got up to 30 days from when your Hyperoptic broadband goes live to claim your credits. In your email, make sure to include:

  • Your Hyperoptic order number

  • The final bill from your old broadband provider, including any costs you incur for switching. We also need to see your old contract’s start and end dates, which should be visible on your final bill.

We’ll review your request and apply the appropriate switching credits to your Hyperoptic account.

How long do I have to send proof of my early termination charge?

You have 30 days from your Hyperoptic service going live to email us your old bill. If you don’t send your details within 30 days, you won’t be able to claim your switching credits.

Is there any down time when switching to Hyperoptic?

Your Hyperoptic full fibre broadband service can be activated right away once your installation is complete and your router is connected.

If you have a Hyperoptic socket but no router, we’ll send you one within 48 hours. So long as you connect it within 24 hours after it arrives, your service should go live right away (or on your requested activation date/move in date).

Do I need to cancel with my existing provider?

Usually, yes. But you can also use One Touch Switch, which is much easier. With this service, you simply give us a few details and we take care of the rest by cancelling your current contract for you.

We’ll also ensure your old service doesn’t end until your new service is up and running – so you don’t need to worry about downtime during the switch.

To switch to Hyperoptic with One Touch Switch, simply enter your postcode on our website to get started. If you’re not able to use One Touch Switch for any reason, you can still join Hyperoptic without it.

Do you have to pay to switch Broadband?

Depending on your contract type, and how long you’ve got left in any commitment period, you may need to pay termination or exit fees to leave your existing provider and switch your broadband. For example, if you signed up to a 12-month contract and want to leave in month 10, you may be charged for the 2 remaining months left on your commitment period.

Please bear in mind, there may also be some install or activation fees associated with getting up and running with a new provider – but, if you’ve found a service you prefer with another provider, or if they’re offering better value, you may find that it saves you money in the long-term.

Some providers also offer options to help make switching easier – even if you’re stuck in contract with someone else. Hyperoptic’s Switch Now offer gives new customers up to 9 months free while their existing contract ends, which means they don’t have to pay any extra fees and will be ready to switch over fully when the time comes.

Do you need to tell your old broadband provider if you’re switching?

If you already live at the address where you’re ordering a new broadband service and switching from another provider, we’ll make things easy for you by arranging this with them on your behalf. This is called One Touch Switch.

If you’re moving to a new address and want to switch broadband providers, you typically need to cancel with your existing provider. You don’t need to tell them who you’re switching to, but you’ll need to tell them that you want to end your service with them.

Although it differs from provider to provider, most have a cancellation policy which requires you give them advance notice if you wish to cancel. You should be able to cancel by contacting them via email or phone, or an online customer portal.

Am I eligible for a cheaper Broadband via a social tariff?

Most broadband providers offer cheaper broadband packages for households where at least one person is claiming universal credit, income-related employment and support allowance, pension credit, income support or income-based jobseeker’s allowance.

These can be called ‘social tariffs’, ‘essential’ or ‘basic’ broadband packages and are delivered in the same way as other packages just at a cheaper price.

Hyperoptic’s social tariff is called the ‘Fair Fibre Plan’ and applies to our Fast 50Mb or Superfast 150Mb packages on a monthly rolling basis, from just £15 a month. To check if you’re eligible, click here.

Have I got the best broadband deal available in my area?

Confirming whether you’ve got the best broadband deal available in your area depends on a few different factors – including speed, reliability, flexibility, customer service and price. You may want to do a little research and compare different providers to check what deals are available in your area. This can include visiting comparison sites – and we’d also recommend checking Trustpilot for some real customer reviews.

If Hyperoptic is available in your area, you can rest assured that you’ll be getting the best possible value on our full fibre broadband. We offer a price match guarantee, which means that if you can find the same package being offered by another broadband provider for less, we promise to match their price.

How do I check if I’m out of contract?

The quickest way to check on your contact status is by asking your broadband provider. You can do this over the phone or logging into your account online. This information might also be available on your latest bill.

All broadband providers are now required to notify customers 10 to 40 days before their contract is about to expire so you should receive a letter, email or text telling you that your contract is coming to an end. Under current regulations your broadband provider must contact you every year that you’re out of contract with information about your current tariff and the best deals available to you.

If you have less than 9 months left on your contract, it is worth checking if you are eligible for Hyperoptic’s Switch Now program, which will give you up to 9 months free service while your current contract ends.

Why should I switch broadband provider?

If you’re not happy with your broadband provider – or you think you could be getting better speed and price, with better customer service and a more reliable connection – then you should switch.

And being stuck in contract with your current provider shouldn’t stop you either. Hyperoptic’s Switch Now offer gives new customers up to 9 months free while their existing contract ends, which means they don’t have to pay any extra fees and will be ready to switch over fully when the time comes.

What is One Touch Switch?

One Touch Switch is a new process that makes switching broadband providers easier than ever.

If you’re looking to switch broadband and/or phone services at your current address, you simply need to give a few details and the new broadband provider will take care of your switch. This will involve ordering a new broadband service and taking care of cancelling with the existing provider on your behalf and ensuring your service doesn’t end until the new service is fully up and running. So you’re never without a broadband service.

Switching Credits: Applies to new Hyperoptic residential broadband customers who order one of our 150Mb-1Gb packages with a 24-month min. commitment period while still within a minimum commitment period with another broadband provider. Credit amount depends on the exit fees (i.e. “Early Termination Charge”) applied by your current provider and the Hyperoptic package selected - see Clause 6 of our Switch now, Switching Credits T&Cs. Credits will be applied to reduce your Hyperoptic bills, but cannot be applied to any Hyperoptic Service Termination Fee if you cancel our services during the min commitment period. With ’One Touch Switch’ residential customers only need contact their new broadband provider to arrange a switch at their home from their old provider. No other Hyperoptic offer including offers redeemed via Affiliate websites and partners can be used in connection with this Promotion, unless we agree this with you. Full terms apply (see: hyperoptic.com/switching-credits-resi-tcs). Average peak time speeds: 150Mb (159Mbps download/157Mbps upload), 500Mb (527Mbps download/523Mbps upload), 1Gb (900Mbps download/upload), when connecting only 1 device to the router (and that connection is wired).

Price match guarantee: Applies to residential full fibre broadband or broadband & phone services available at your address, with the same/better specifications. Offer available to new customers only within first 30 days of service. Terms apply. See hyperoptic.com/legal/post/price-match-guarantee/

30-days to decide: Compared with the minimum 14-day cooling off cancellation period offered by many providers, Hyperoptic allows you to cancel at any time up to the 30th day your Hyperoptic service is first active without incurring any charges except in relation to any of our services you've used before you cancel. See Clause 7.7: hyperoptic.com/legal/post/terms-of-service/
Subject to availability of Hyperoptic’s network (currently available in 64 UK towns and cities). Terms apply.

Trustpilot: Reviews and data taken from Trustpilot website and correct as of 28/04/25.