Hyperoptic’s “Switch now, Switching Credits” residential customer promotion (the “Promotion”) is open to new Hyperoptic residential broadband customers who order our residential broadband service for their property (“Property”) while they are still within a minimum commitment period with another broadband provider (their “Current Provider”), as set out in these Terms and Conditions (these “Terms”).

For a Hyperoptic customer who:

  • is eligible for this Promotion (as set out in Clause 2 below); and

  • provides us with Proof (as set out in Clauses 3 to 6 below) of the “Early Termination Charge”, imposed by their Current Provider, for that customer terminating their Current Provider’s broadband service to switch to Hyperoptic,

we will reduce that customer’s Hyperoptic bills by the “Switching Credits Amount” set out in the tables in Clause 6 below. The Switching Credits Amount will depend on the Early Termination Charge imposed by their Current Provider and the Hyperoptic package the customer orders.

Early Termination Charge” means the charge that is applied because the customer ended their Current Provider’s service early; it relates to the period from the time the Current Provider’s service terminates until the end of the customers minimum commitment period with them.

  1. In these Terms and Conditions, “Hyperoptic”, “we”, “us” and “our” refer to Hyperoptic Ltd while “you” and “your” refer to you, our residential customer.

  2. Who is eligible?
    This Promotion is only available to new Hyperoptic residential customers:

    1. who sign up for any of Hyperoptic’s 150Mb, 500Mb or 1GB residential broadband services under a package with a minimum commitment period of 24-months for their Property;

    2. who, immediately before such signing up, have no existing agreement for broadband service with Hyperoptic for that Property; and

    3. who, at the time of such signing up, receive broadband services from their Current Provider.

  3. How to benefit from this Promotion
    To benefit from this Promotion, you must place your order for our residential broadband service, choosing one of the packages listed in Clause 2a above (your “Hyperoptic Order”). Then, in accordance with Clause 4 below, you should send us an email (at telesalesteam@hyperoptic.com) attaching a screenshot or other image of documentation/correspondence from your Current Provider (which could be from their customer portal) which clearly shows us:

    1. that at the time you placed your Hyperoptic Order, you were receiving a broadband service from your Current Provider; and

    2. an invoice from your Current Provider showing the amount of the Early Termination Charge that will apply when you terminate your Current Provider’s broadband service.

    (“Proof”).

  1. You must provide the Proof described in Clause above to us either:

    1. during your Hyperoptic Order process; or

    2. at the latest, by the end of the 30th day that your new Hyperoptic service is active.

  1. We don’t want you to send us the entire invoice from your Current Provider as Proof – just relevant extracts of it or other communications with your Current Provider which provide us with the evidence we need under Clauses 3a and b above.

  2. How we will reduce your bills under this Promotion
    It’s our sole decision as to whether or not the Proof you provide is acceptable in connection with this Promotion (i.e. that it is “Satisfactory Proof”). If we decide you have provided Satisfactory Proof, this Promotion will be applied to your Hyperoptic Order as follows.

150Mb with a 24 month minimum commitment period
Monthly Package Charge* Switching Credits Amount (which will be applied to reduce your Hyperoptic bills)
Less than £12 The amount of the Early Termination Charge imposed by your Current Provider, up to a maximum of £50.00
£12 or more The amount of the Early Termination Charge imposed by your Current Provider, up to a maximum of £100.00

 

500Mb with a 24 month minimum commitment period
Monthly Package Charge* Switching Credits Amount (which will be applied to reduce your Hyperoptic bills)
Less than £12 The amount of the Early Termination Charge imposed by your Current Provider, up to a maximum of £50.00
£12 to £20.99 (inclusive) The amount of the Early Termination Charge imposed by your Current Provider, up to a maximum of £150.00
£21.00 or more The amount of the Early Termination Charge imposed by your Current Provider, up to a maximum of £200.00

 

1Gb with a 24 month minimum commitment period
Monthly Package Charge* Switching Credits Amount (which will be applied to reduce your Hyperoptic bills)
Less than £12 The amount of the Early Termination Charge imposed by your Current Provider, up to a maximum of £50.00
£12 to £20.99 (inclusive) The amount of the Early Termination Charge imposed by your Current Provider, up to a maximum of £150.00
£21.00 to £24.99 (inclusive) The amount of the Early Termination Charge imposed by your Current Provider, up to a maximum of £200.00
£25 or more The amount of the Early Termination Charge imposed by your Current Provider, up to a maximum of £300.00

 

By sending us your Proof, you expressly agree with us that, if we decide it is Satisfactory Proof, the payments set out in your Contract Information and Contract Summary should be treated as reduced in accordance with this Promotion.

If you downgrade the speed of the package under your Hyperoptic Order at any time during your minimum commitment period, Hyperoptic reserves the right to adjust the Switching Credits on your account accordingly.

  1. How the Promotion will be shown in your order confirmation
    When you complete your Hyperoptic Order, you’ll receive an order confirmation email from us.

    1. If, during your Hyperoptic Order process, we decide that you have provided us with Satisfactory Proof entitling you to a Switching Credits Amount, the Promotion will be immediately applied to your Hyperoptic Order in accordance with that Proof, we’ll send you an email to reflect this change, and your payments will be adjusted accordingly; or

    2. If we decide, after your Hyperoptic Order completes but within the time limit set out in Clause 4 above, that you have provided us with Satisfactory Proof entitling you to a Switching Credits Amount, we’ll send you an email to reflect this change, and your payments will be adjusted accordingly.

Other terms that apply

  1. Sales made through third-party vendors, affiliates, resellers, or unauthorised sales channels are not eligible for this promotional credit.

  2. The Switching Credits Amount is non-exchangeable and non-transferable and no cash alternative is offered.

  3. Switching Credits can only be used to subsidise bills or monies you owe to Hyperoptic as a Hyperoptic customer.

  4. Switching Credits cannot be used to subsidise any Service Termination Fee that you owe to Hyperoptic (as set out in our Guide to Charges and Fees for Residential Customers) if you terminate the package under your Hyperoptic Order during the minimum commitment period.

  5. Hyperoptic’s “Switch now, pay no Package Charge* until later” promotion cannot be used in connection with your Hyperoptic Order if this Promotion is applied. Unless we explicitly agree with you otherwise, no other Hyperoptic promotion can be used in connection with your Hyperoptic Order if this Promotion is applied.

  6. Hyperoptic reserves the right to refuse to apply the Promotion and/or to apply some or all of the Switching Credits Amount to the Hyperoptic account of anyone in breach of these Terms.

  7. Hyperoptic reserves the right to terminate, cancel, suspend, or amend this Promotion, if necessary.

  8. Personal data supplied during the course of the Promotion will only be processed as set out in Hyperoptic’s Privacy Policy available at www.hyperoptic.com/legal/post/privacy-and-cookiepolicy/.

  9. Hyperoptic’s services, under this Promotion or otherwise, are only available at premises which are already covered by our network.

  10. Hyperoptic’s Residential Customer Terms of Service (www.hyperoptic.com/legal/post/terms-of-service/) will apply to your Hyperoptic Order.

  11. Sometimes we may choose to ignore it if you break a provision of these Terms, or we may choose not to enforce a particular provision of these Terms. If we do this, we will still have the right, in the future, to enforce that (or any other) provision of these Terms, including by taking action against you.

  12. Relevant United Kingdom law will apply to these Terms and the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to these Terms.

* For the purpose of this Promotion, “Package Charge” means the monthly charge normally payable for any of our broadband-only, broadband plus phone or Hyperoptic Total Wi-Fi packages. For the avoidance of doubt, “Package Charge” does not include any Static IP Address Fee, Battery Back-Up Unit Fee, Installation Fee, Activation Charge, fees for Additional Telephone Plans (such as our UK Mobile Plan, Anytime UK Landline Plan, or International Plan), fees for “Chargeable Calls” (i.e. calls on our telephone service that are not included in your Package Charge or Additional Telephone Plan(s)) or any other charges/fees related to our services.

If you would like more information about Hyperoptic, or this Promotion, please contact Hyperoptic on 0333 332 1111.

Please visit www.hyperoptic.com/broadband/home/ for full details about Hyperoptic’s residential service (including standard charges and fees).

Hyperoptic Ltd is an internet service provider, registered in England and Wales under company number 07222543, with registered office and main trading address at Kings House, 174 Hammersmith Road, London, W6 7JP and VAT number 164 6525 96.