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Trustpilot review

Hyperoptic – hyperfast and hyperfair.

Reliable broadband for working from home

Hyperfast

Our iconic 1Gb package is over 18x faster than the UK’s average broadband*

No price hikes

We don’t raise prices during
commitment periods

Symmetrical speeds

You can upload just as fast as you download on our 150Mbps+ packages

Price match

If you can find the same package for less elsewhere, we’ll match it

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Wrap your home with hyperfast Wi-Fi

Simply add Hyperoptic Total Wi-Fi®

Supercharge your Hyperoptic connection with Total Wi-Fi, giving you the ultimate speed, reliability and coverage – in every room.
Work, play, stream or chat, wherever you like. Bye bye black spots.

Can’t find what you’re looking for? Call us for a chat on 0333 242 2420

Switching is (really) easy

Time to change providers and see for yourself why Hyperoptic’s service leaves others in the dust. And switching couldn’t be easier.  Still in contract? Call us to delay activation for up to 90 days.

1

Check your postcode

See if we’re available at your property

2

Pick your package

Speeds and plans to suit every need and budget

3

Get connected

Installs take just 1 hour & can be booked for the next day

Break free without breaking your contract

Depending on when the minimum commitment period for your current contract ends, we’ll give you up to 9 months⁶ of Hyperoptic service free of Package Charge⁷ to cover it. So why wait to switch?

Avoid price hikes

Every year, many major providers raise their prices mid contract over and above the rate of inflation. That means you could see your bill go up by as much as 9.3%³ this year!

We don’t think that’s fair. That’s why we’ve never raised our prices during commitment periods. A deal’s a deal.

Compare us

Not all providers are rated equal

Ever wonder why some providers don’t talk about their customer ratings? Turns out bigger isn’t always better…

Time to discover superfast speeds, super value pricing and superstar customer service.

The secret’s out. Are you in?

Latest reviews

We have more 5-star Trustpilot ratings than Sky, BT and Virgin combined⁴



Award-winning broadband

And we’re No.1 for reliability in ‘Broadband Provider Survey 2021⁵’

Digital Inclusion Gold award
Choose Broadband Awards 2022

Broadband Provider of the Year 2021
Connected Britain Awards

Best for Inclusion
Winner 2021 Choose Broadband Awards

Fastest Ultrafast Broadband Provider (Downloading) 2020
Broadband Genie

Fastest Ultrafast Broadband Provider (Uploading) 2020
Broadband Genie

The Service Award
2020 Simples Awards

The Innovation Award
2020 Simples Awards

Best Business ISP
2019 ISPAs

Best Customer Service
2019 ISPAs


Health and Safety – At Hyperoptic Health and safety is a priority. We aim for the highest standards of health, safety and wellbeing across our entire business, ensuring that everyone, employees, partners and communities are safe and well. We work with external auditors to achieve industry recognised accreditations such as Safe Contractor. This is a health and safety accreditation scheme that shows we meet the SafeContractor Charter Standard. This means we also meet the Construction (Design and Management) regulations (CDM) stage 1 competence assessment core criteria.

*The UK’s average broadband download speed is 49.9Mbps, compared to Hyperoptic’s top average download speed of 900Mbps which is achieved through a wired connection on our 1Gb package. Average speeds taken from Ofcom’s ‘UK Home Broadband Performance’ measurement period March 2021.

²The average (median) upload and download speeds advertised for each of our packages are based on what is achievable for at least 50% of our network users, nationally, on this package, at peak time (between 8pm and 10pm), using a wired connection. The average (median) speeds at peak time in your particular area may be different. Please note that the speed you experience will also depend on your distance from the router/wireless access point, usage and equipment.

³Each year, BT and EE increase the bills of their broadband and/or landline customers by an extra 3.9% plus that year’s Consumer Price Index (CPI) rate of inflation (https://www.bt.com/assets/pdf/BT_PhoneTariff_Residential.pdf and https://www.ee.co.uk/help/help-new/billing-usage-and-top-up/price-increase/price-increase; TalkTalk will increase the bill of its broadband customers by an extra 3.7% plus that year’s Consumer Price Index (CPI) rate of inflation (https://new.talktalk.co.uk/legal/annual-price-change) – information taken from BT, EE, TalkTalk websites, respectively, on 16/12/21.

⁴Trustpilot reviews and ratings comparison taken from Trustpilot website and correct as of 09/02/22.

Broadband Provider Survey 2021

⁶Depending on how long is left of your minimum commitment period with your current broadband provider – see Clause 6 of our Switch Now T&Cs.

⁷When we say “free Hyperoptic broadband” we mean “free of Hyperoptic Package Charge”. Our “Package Charge” is the monthly charge normally payable for our broadband-only, broadband plus phone or Hyperoptic’s Total Wi-Fi packages). “Package Charge” does not include any Static IP Address Fee, Battery Back-Up Unit Fee, Installation Fee, fees for Additional Telephone Plans, charges for telephone calls outside your package/plan, or other charges/fees related to our services.