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My account

HOW CAN WE HELP?

HOW CAN WE HELP?

Please bear with us


As you might be aware, there is strike action affecting the collection and delivery of Royal Mail parcels on the 13th October, 20th October, 25th October, 2nd-18th November and 1st-2nd December.

If you’re expecting a delivery from us around this time (for example, a Hyperhub router, battery back-up unit or Total Wi-Fi Minihub etc.), it may unfortunately take a little longer to arrive – but we’ll do everything we can to get it you as quickly as possible.

Checking your service status

Did you know that you can check the status of your connection in real time, as well as if there’s any planned maintenance work coming up, in My Account?

Most popular FAQs

Contact our support team via one of the methods below

support@hyperoptic.com

Email our support team

Available 24 hours a day
7 days a week

0333 332 1111 – Home
0203 318 8216 – Business

Call our support team
Available 24 hours a day
7 days a week

Live chat

Chat with our support team

Available 24 hours a day
7 days a week

Live chat

Chat with our support team

Available 24 hours a day
7 days a week