My Account

My account

Working at Hyperoptic

Delivering hyperfast broadband across the UK

Working at Hyperoptic

Delivering hyperfast broadband across the UK

Making the fibre magic happen

We’re Hyperoptic, and we’re building the hyperfast full fibre broadband network Britain deserves.

From our skilled engineers, to our award-winning customer service agents, everyone has an important role to play in making the fibre magic happen.

We have the ambition, the tenacity and the talent to keep leading the way for others to follow. Do you want in?

Going beyond the expected

Whatever we’re doing – whether we’re liaising with property professionals, delivering our network, or installing in a customer’s home, going beyond the expected is the benchmark for everything we do.

How we work is shaped by our three culture principles:

Work smarter, together

Being agile and responding with the speed our business and our customers demand – without compromising on quality.

Stay focused

Performing at our best to ensure we are focused on hitting targets and goals together.

Strive for excellence

Paying attention to the detail, constantly seeking to stretch ourselves and find better ways of doing things.

Our teams

Our teams are located across the UK and Belgrade, Serbia and include:

ISP

From customer support, marketing, PR, pricing and propositions – our team is powering our growth across the UK and being responsible for customer growth and engagement.

Infrastructure

From project delivery, to laying fibre in the ground, to connecting customers at home – our installation and engineering teams are out bringing hyperfast broadband to life.

Strategy

From project management to data and analysis, we need a strategy for building a broadband network and that’s what our team are masters of.

Head Office

Going beyond the expected requires a lot of coordination behind the scenes and our head office team manage everything – from busy schedules to facilities across our Belgrade and UK offices.

COO

Our team is taking strategic network delivery to a new level – making hyperfast broadband available to more properties nationwide.

Business Development

Our dedicated team of experts, partner with property professionals and government bodies throughout the UK to upgrade building connectivity to our hyperfast service.

Finance & Risk

Our team is busy ensuring we’re all working safely…and to budget! From regulatory affairs to procurement and everything in between.

Technology & Innovation

Keeping us at the forefront of innovation, our technology team keep us online during workday, deliver our network, telecommunications and IT infrastructure.

People Team

Whether it’s recruiting the best talent in the country, to training and careers development, our team are the shapers of the Hyperoptic experience.

Life at Hyperoptic

Here’s just some of what you can expect from working at Hyperoptic:

Growth & Career Pathways

We value investing in our people and creating clear career pathways, and in 2020, 25% of our vacancies were internally hired.

All new engineers receive comprehensive and hands-on training from our award-winning People Development team.

All employees also have access to our eLearning platform HyperLearn, populated with bespoke courses and content from LinkedIn Learning.

Benefits across our UK team

• Competitive salary plus bonus
• 25 days’ paid holiday increasing each year
• Extra days off for your birthday, moving home or wedding/civil partnership
• Private medical insurance
• Life assurance
• Retail offers — discounts from hundreds of recognisable brands
• Cycle-to-work scheme
• Free Hyperoptic broadband if you live in a Hyperoptic area
• Enhanced pay for new parents

Benefits across our Serbian team

• Competitive salary plus bonus
• 25 days’ paid holiday increasing each year
• Extra days off for your birthday, moving home or getting married
• Private medical insurance
• Team sports activities
• Bring your dog to work
• Enhanced pay for new parents

And more!

Here’s what some of our team have to say…

A typical day in Customer Support

“There is never a dull moment in customer support! A typical day involves lots of multitasking: from assisting our customers over the phone or online, to helping each other out, or collaborating on ideas and development plans. We bring our best selves to work every day and strive to always build each other up – and there’s also a lot of laughter (and snacks!).”

Katarina, Customer Service Team

Making a difference for the future

“Everyone here is a trend-setter, or an innovator-to-be, no matter what your team or your role is. The main strength of Hyperoptic is its people, they bring in their passion, intelligence, and innovative thinking to generate solutions for our customers and create a legacy for our future generations.”

Danish, Engineering

Great Place to Work

We’re proud to be Great Place to Work-Certified™, having been recognised through employee feedback via the research-driven Trust Index© survey, and is ranked 54 among the UK’s Best Workplaces™ 2023.

Hyperoptic is also ranked among the UK’s Best Workplaces™ for Wellbeing (2023) by Great Place to Work®, the global authority on workplace culture. Hyperoptic was ranked 29 among the super-large organisations on the list.

Charity Partnerships

In 2023 Hyperoptic begun a four-year patronship The Prince’s Trust in the UK, and a partnership with SOS Children’s Villages in Serbia – committing to help young people in its two home countries.

The relationships are focused on volunteering, fundraising and mentoring, with support being championed by Hyperoptic Founder and CEO Dana Tobak and her leadership team. Alongside a new Volunteer Day policy, the new relationships ensure everyone in Hyperoptic has the chance to give back in support of important causes.

Careers FAQs

I live in an apartment building I live in a house So that we can give you the most relevant information,
please let us know what kind of building you live in.
If you live in an apartment building or block of flats,
please select “I live in an apartment building”.
If you live in a house or a flat within a house, please
select “I live in a house”. If you’re not sure, get in touch.