Can I nominate someone to manage my account on my behalf?

Yes, you can. If you choose to nominate someone to manage your Hyperoptic account on your behalf, they will have full access to your account – including the authority to make payments, monitor your service, request changes to your account, and more. Please be aware that only the account holder can add a nominated individual, but both parties can remove a nominated individual. 

Please also make sure you have the permission of the individual you would like to nominate, and be aware that the nominated third party is not liable for any changes to or charges on your account, as you remain the account holder.

If you’d like to give another individual the ability to manage your Hyperoptic account on your behalf, please log into My Account and head to the ‘Account settings’ section.

Once there, find the I would like to nominate someone to manage my Hyperoptic account on my behalf checkbox and share additional info (First name, Last name, Password to authenticate). Once details are in and you confirm you have permission to nominate, hit Save button on the right and it’s done. When the nominated person is interacting with our support agents, agents will require the password as authentification method before sharing or discussing any details around your account.

If you’re having any trouble with nominating, the quickest way to reach us is through My Account -> Support page where you can raise a support request.