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Discover Hyperoptic’s social tariff broadband: the Fair Fibre PlanHigh-quality broadband for those on Universal Credit or benefits |
What is Hyperoptic’s Fair Fibre Plan?
We think high-quality broadband is for everyone – so we make our full fibre even more affordable for low-income families on Universal Credit or claiming other qualifying benefits.
We offer discounted prices for those who need it most, without compromising on quality. Get our Fast 50Mb for just £15 a month or our Superfast 150Mb for just £20 a month – both full fibre, utterly unlimited and with free activation! All the good stuff, just even better value.
What do you get with Hyperoptic’s Fair Fibre Plan social tariff?
With our Fair Fibre Plan, you get all the good stuff – just even better value!
– A choice of Fast 50Mb or Superfast 150Mb speeds to suit your needs
– Monthly rolling – so you can cancel anytime with just 30 days’ notice
– Free activation and installation, and totally unlimited data usage
– Optional phone service, which includes free evening & weekend landline calls
All of our plans are full fibre and come with unlimited data
Can I get Hyperoptic’s Fair Fibre Plan?
Our Fair Fibre Plan is available to new and existing customers. If you’re receiving any of the following benefits, please give us a call on 0333 332 1138 to check your eligibility:
– Attendance Allowance
– Care Leavers’ Support
– Housing Benefit
– Personal Independence Payment
If you’re new to Hyperoptic and receiving any of the following benefits, you can also use our online eligibility checker below:
– Income-based Employment and Support Allowance (ESA)
– Income-based Jobseekers Allowance (JSA)
– Income Support
– Pension Credit
– Universal Credit
Check whether you’re eligible.
First, let’s see if Hyperoptic is available at your property.
Good news! Hyperoptic is available at your address. Next, let’s check if you’re eligible for our Fair Fibre Plan.
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Eligibility
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Sorry, Hyperoptic isn’t available at this address.
But never say never! Register your interest and we’ll let you know if service becomes available.
Checking…
Please bear with us while we check your eligibility
Sorry, you’re not currently eligible for our Fair Fibre Plan.
To see what other fantastic deals we have available, click below.
How Fair Fibre Plan could help you
Hyperoptic’s Fair Fibre Plan is our fantastic value tariff – offering totally flexible, discounted broadband for low-income families on Universal Credit or those on benefits.
Affordable
Monthly discounts on our full price broadband – from just £15 a month!
Fast
A choice between 50Mb or 150Mb speeds to suit your needs
Flexible
Monthly rolling – cancel anytime, with absolutely no exit fees
No stress
Free installation and activation, and utterly unlimited data
Phone service
Totally optional & includes free evening & weekend landline calls
Here for you
Rated Excellent on Trustpilot with more 5-stars than Sky, BT and Virgin
Affordable
Monthly discounts on our full price broadband – from just £15 a month!
Fast
A choice between 50Mb or 150Mb speeds to suit your needs
Flexible
Monthly rolling – cancel anytime, with absolutely no exit fees
No stress
Free installation and activation, and utterly unlimited data
“If Hyperoptic is available in your home, it is absolutely a provider you should consider. Prices are both reasonable and fixed throughout your contract. And the reliability of its internet connection is some of the best you’ll find from a broadband provider.”
Uswitch broadband reviews 2025
Most popular FAQs about social tariff broadband
What is a social tariff?
A social tariff is a discounted price for broadband, available to those on Universal Credit or qualifying benefits.
We believe high-quality broadband should be for everyone, so our social tariff is available on either 50Mb or 150Mb speeds. You won’t need to take out a long-term contract, there are no set-up fees, and you can cancel at any time with just 30 days’ notice and no exit fees.
The Hyperoptic Fair Fibre Plan® makes our fibre service even more affordable for low-income families, anyone receiving benefits, and people who might otherwise struggle to keep up with costly broadband bills. It includes all the usual good stuff (including fibre reliability and utterly unlimited usage) – just even better value!
If you have any questions, the quickest way to reach us is through My Account support request.
What should I do if I’m struggling to pay my bills?
If you’re struggling to pay your Hyperoptic bills or think you may have trouble paying them in the future, please let us know.
We’re committed to helping our customers stay connected and have a number of ways we can support you to make your payments more manageable.
If you have any questions, the quickest way to reach us is through My Account support request. Alternatively, you can call us on 0333 332 1105.
We also offer a discounted social tariff, Hyperoptic’s Fair Fibre Plan®, for those on Universal Credit or qualifying benefits, which makes our service even more affordable for low-income families. Visit Social Tariff Broadband for more info.
Alternatively, there are a number of third-party resources which you may find helpful:
Citizens Advice: (Full debt and consumer advice service)
They have specialist caseworkers to deal with any type of debt: https://www.citizensadvice.org.uk/debt-andmoney/debt-solutions/
National Debtline: (Provides free advice and resources to help people deal with their debts)
Advice is available over the phone, online and via webchat. Visit: https://www.nationaldebtline.org/ Call: 0808 808 4000 Opening Times: Mon – Fri 9am to 8pm, Sat 9.30am to 1pm
StepChange Debt Charity: (A full debt help service that is available across the UK)
Visit: https://www.stepchange.org/ Call: 0800 138 1111 Opening Times: Mon – Fri 8am to 8pm, Sat 8am to 4pm
Is Hyperoptic’s Fair Fibre Plan available to existing customers too?
Yes, it is! If you’re already a Hyperoptic customer and are receiving Universal Credit or qualifying benefits, you can change your package to our social tariff, the Fair Fibre Plan, in order to get our discounted broadband at any time.
There’s no cost associated with changing your package – you’ll just need to send us a few details so we can check your eligibility before we switch you over. Can I get Hyperoptic’s Fair Fibre Plan?
If you have any questions, the quickest way to reach us is through My Account support request.
Is there cheaper broadband for pensioners?
Our Fair Fibre Plan is designed specifically for low-income families or those on qualifying benefits – including Pension Credit. With a choice of speeds (starting from just £15 a month), you can pick the best package for you and enjoy all the benefits of a full fibre package without a hefty price tag.
If you’re not quite sure which option is best for you, we’re always happy to talk you through your options. Simply give us a call on 0203 318 3209 and we’ll do our best to find the right plan for your needs – and budget.
What do I need to provide as proof for Hyperoptic’s Fair Fibre Plan?
To apply for Hyperoptic’s social tariff (either as a new customer or an existing customer changing your current package), you’ll simply need to send proof that you’re receiving a qualifying benefit.
If you’re receiving Universal Credit, you can send a screenshot of your Universal Credit Payments page – just ensure your name, address and most recent payment date are included.
If you receive one of the other qualifying benefits, please send a copy of your benefit entitlement letter or a copy of a recent payment.
If things change and you’re no longer receiving any of the qualifying benefits, you’ll need to let us know as soon as possible. If you’re no longer eligible for the Fair Fibre Plan, we’ll let you know 30 days in advance of ending it – but we’ll always consider your situation before we do this and let you know all your available options.
If you have any sales questions, the quickest way to reach us is through contact form. Alternatively, you can call us on 0203 318 3209.
What if I need to cancel Hyperoptic’s Fair Fibre Plan?
If you decide you need to cancel your Hyperoptic service, we’ll be very sorry so see you go but understand that circumstances sometimes change.
Since the Fair Fibre Plan is monthly rolling, you’re not locked into any long-term commitment with us; in line with
If you have any questions, the quickest way to reach us is through My Account support request.
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Hyperoptic’s Fair Fibre Plan Terms
The Plan works like this – if we accept that you qualify for it, you can choose either our 50Mb or our 150Mb fibre broadband “Monthly Rolling” package, with or without a Hyperoptic phone service and you’ll pay a discounted monthly package charge, as set out in the pricing information on the Website at https://www.hyperoptic.com/broadband/home/price-plans/social-tariff-broadband/. Our “Monthly Rolling” packages have no minimum commitment period – you can end them on 30 days’ notice.
As long as you’re eligible (see “Conditions” below), the Plan is open to both new (not yet signed up) and existing Hyperoptic customers. Only the Hyperoptic account holder, or someone nominated to manage the account on their behalf (as described in our FAQ), can order a Hyperoptic package under the Plan and that account holder must be the current named recipient of one (or more) of the benefit(s) set out in List A and/or List B below.
List A
Income-based Employment and Support Allowance (ESA)
Income-based Jobseekers Allowance (JSA)
Income Support
Pension Credit
Universal Credit
List B
Attendance Allowance
Care Leavers’ Support
Housing Benefit
Personal Independence Payment
How to apply
1. Contact us: To apply for the Plan (and order a package under it), you can either:
– apply via online, via our Fair Fibre Plan webpage, if you’re new to Hyperoptic and receiving a “List A” benefit; or
– contact us in one of the following ways:
2. Checking your eligibility: After confirming that our service is available at your home, if you’re currently receiving:
(i) a “List A” benefit, we’ll ask your permission to check this directly with the Department of Work and Pensions (“DWP”), by sharing with them your name, date of birth, postcode and the name of the “List A” benefit you’re receiving;
(ii) a “List B” benefit (but no “List A” benefit), we’ll ask you to provide us with evidence of at least one “List B” benefit that you’re currently receiving.
3. Ordering your new package: Once we’re satisfied that you’re eligible for the Plan, we’ll let you know – you can then order your new package under the Plan. When your order is complete, we’ll email you an order confirmation.
If you’re a new Hyperoptic customer who needs some basic installation work carried out at your property in order to receive our service, we’ll let you know how to arrange this and won’t charge you anything for it. If you’re already a Hyperoptic customer and are within a minimum commitment period for your current package, once we’ve confirmed your eligibility, we’ll move you to your chosen package under the Plan, without charging you a Service Termination Fee.
4. Changing package in the future: You can change from one package under the Plan to another (if you do this we’ll need to see that you remain eligible for the Plan at that time by carrying out the checks set out in 2(i) or 2(ii), as applicable), or from a package under the Plan to another Hyperoptic package not within the Plan, in each case on 30 days’ notice.
5. Other: You cannot use any other Hyperoptic offer or promotional pricing in connection with any package/service you order under the Plan and the Plan will only be available to you while you remain eligible for it under the “Conditions” below.
Hyperoptic’s services, under this offer or otherwise, are only available at premises which are already covered by our network.
Hyperoptic’s Residential Customer Terms of Service will apply to any Hyperoptic service ordered under the Plan.
Conditions
In order to qualify for the Plan, you must be (and remain) eligible for, and in receipt of, at least one of the benefits set out under List A or List B above.
Where we ask the DWP to confirm that you’re receiving a “List A” benefit, your eligibility for the Plan depends on their confirmation. If you provide us with evidence to show that you’re currently receiving a “List B” benefit, Hyperoptic alone will decide if that evidence is acceptable to show your eligibility for the Plan.
If things change and you’re no longer receiving any of the benefits mentioned above, you must get in touch to tell us as soon as possible (using any of the Hyperoptic contact details set out in “Terms” above). We can end your package under the Plan on 30 days’ notice if you’re no longer eligible for it but we’ll always review your position before we do this and let you know your options at that time.
Contact us on 0333 332 1138 if you’d like more information about the Plan.
Please visit www.hyperoptic.com for full Terms of Service and standard Charges & Fees.
Trustpilot: Data taken from Trustpilot website and correct as of 02/07/24.
For Uswitch broadband reviews 2025, see: https://www.uswitch.com/broadband/reviews/hyperoptic/
The Plan works like this – if we accept that you qualify for it, you can choose either our 50Mb or our 150Mb fibre broadband “Monthly Rolling” package, with or without a Hyperoptic phone service and you’ll pay a discounted monthly package charge, as set out in the pricing information on the Website at https://www.hyperoptic.com/broadband/home/price-plans/social-tariff-broadband/. Our “Monthly Rolling” packages have no minimum commitment period – you can end them on 30 days’ notice.
As long as you’re eligible (see “Conditions” below), the Plan is open to both new (not yet signed up) and existing Hyperoptic customers. Only the Hyperoptic account holder, or someone nominated to manage the account on their behalf (as described in our FAQ), can order a Hyperoptic package under the Plan and that account holder must be the current named recipient of one (or more) of the benefit(s) set out in List A and/or List B below.
List A
Income-based Employment and Support Allowance (ESA)
Income-based Jobseekers Allowance (JSA)
Income Support
Pension Credit
Universal Credit
List B
Attendance Allowance
Care Leavers’ Support
Housing Benefit
Personal Independence Payment
How to apply
1. Contact us: To apply for the Plan (and order a package under it), you can either:
– apply via online, via our Fair Fibre Plan webpage, if you’re new to Hyperoptic and receiving a “List A” benefit; or
– contact us in one of the following ways:
- Email us at support@hyperoptic.com
- Give us a call on 0333 332 1138
- Raise a ticket in your My Account,
2. Checking your eligibility: After confirming that our service is available at your home, if you’re currently receiving:
(i) a “List A” benefit, we’ll ask your permission to check this directly with the Department of Work and Pensions (“DWP”), by sharing with them your name, date of birth, postcode and the name of the “List A” benefit you’re receiving;
(ii) a “List B” benefit (but no “List A” benefit), we’ll ask you to provide us with evidence of at least one “List B” benefit that you’re currently receiving.
3. Ordering your new package: Once we’re satisfied that you’re eligible for the Plan, we’ll let you know – you can then order your new package under the Plan. When your order is complete, we’ll email you an order confirmation.
If you’re a new Hyperoptic customer who needs some basic installation work carried out at your property in order to receive our service, we’ll let you know how to arrange this and won’t charge you anything for it. If you’re already a Hyperoptic customer and are within a minimum commitment period for your current package, once we’ve confirmed your eligibility, we’ll move you to your chosen package under the Plan, without charging you a Service Termination Fee.
4. Changing package in the future: You can change from one package under the Plan to another (if you do this we’ll need to see that you remain eligible for the Plan at that time by carrying out the checks set out in 2(i) or 2(ii), as applicable), or from a package under the Plan to another Hyperoptic package not within the Plan, in each case on 30 days’ notice.
5. Other: You cannot use any other Hyperoptic offer or promotional pricing in connection with any package/service you order under the Plan and the Plan will only be available to you while you remain eligible for it under the “Conditions” below.
Hyperoptic’s services, under this offer or otherwise, are only available at premises which are already covered by our network.
Hyperoptic’s Residential Customer Terms of Service will apply to any Hyperoptic service ordered under the Plan.
Conditions
In order to qualify for the Plan, you must be (and remain) eligible for, and in receipt of, at least one of the benefits set out under List A or List B above.
Where we ask the DWP to confirm that you’re receiving a “List A” benefit, your eligibility for the Plan depends on their confirmation. If you provide us with evidence to show that you’re currently receiving a “List B” benefit, Hyperoptic alone will decide if that evidence is acceptable to show your eligibility for the Plan.
If things change and you’re no longer receiving any of the benefits mentioned above, you must get in touch to tell us as soon as possible (using any of the Hyperoptic contact details set out in “Terms” above). We can end your package under the Plan on 30 days’ notice if you’re no longer eligible for it but we’ll always review your position before we do this and let you know your options at that time.
Contact us on 0333 332 1138 if you’d like more information about the Plan.
Please visit www.hyperoptic.com for full Terms of Service and standard Charges & Fees.
Trustpilot: Data taken from Trustpilot website and correct as of 02/07/24.
For Uswitch broadband reviews 2025, see: https://www.uswitch.com/broadband/reviews/hyperoptic/
