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Switch now and get up to £300 credit

Let’s chat through your options! Call us on 0333 332 1138

Time for a broadband break-up?

Get up to £300 credit when you switch

Switching has never been easier. With One Touch Switch, we’ll handle all the admin (no need to speak to your ex-provider) and we’ll even cover the termination fees by giving you up to £300 credit. ​

Don’t be out of pocket; get up to £300 credit when you switch from another provider.

Pick a plan that suits you

Choose from speeds and plans to suit every need and budget

Hyper easy switching

We’ll take care of the switch and credit you up to £300 for any early exit fees

Get connected

Installs take just 1 hour (if you need one). If you already have a Hyperhub router in your home, you can get online in minutes

What’s the catch?

No catch. No, really! We think broadband should be hyper fast and hyper reliable, with gold-standard customer service. And if you’re not getting that with your current provider, you shouldn’t have to wait to switch just because you’re stuck in contract.

Try out Hyperoptic’s full fibre for free alongside your existing connection, and if you’re not sold within 30 days, you can leave with no exit fees – and no hard feelings, with our 30-day satisfaction period.

It’s time to see for yourself why Hyperoptic’s service leaves others in the dust.

What's the catch

Step by step switching guides

Not sure when your contract ends or what to do? Check our step by step guides on how to switch from each provider below.

Most popular FAQs

What happens if I cancel my Hyperoptic service?

If you leave Hyperoptic, we won’t pay out any remaining switching credits on your account. You could also be charged a service termination fee if you leave after our 30 day trial period and before your minimum commitment period ends.

Can I get switching credits paid out to me in cash?

No, your Hyperoptic switching credits are non-exchangeable, non-transferable and we don’t pay them out in cash. If you leave us while switching credits are in your account, you will forfeit them.

How much switching credits will I get?

That depends on a few things, including your package speeds, the exit fee you paid to your old provider, and your monthly charge here at Hyperoptic. You can see exactly how much you’ll get below.

150Mb with a 24 month minimum commitment period
How much is your Hyperoptic package per month*? Here’s how much switching credits you’ll get (towards your early termination fee)
Less than £12 Up to £50.00
£12 or more Up to £100.00

 

500Mb with a 24 month minimum commitment period
How much is your Hyperoptic package per month*? Here’s how much switching credits you’ll get (towards your early termination fee)
Less than £12 Up to £50.00
£12 to £20.99 (inclusive) Up to £150.00
£21.00 or more Up to £200.00

 

1Gb with a 24 month minimum commitment period
How much is your Hyperoptic package per month*? Here’s how much switching credits you’ll get (towards your early termination fee)
Less than £12 Up to £50.00
£12 to £20.99 (inclusive) Up to £150.00
£21.00 to £24.99 (inclusive) Up to £200.00
£25 or more Up to £300.00

You can only use your switching credits to reduce your Hyperoptic bill. You can’t use them to cover fees if you terminate your service during the minimum commitment period.

* For the purpose of this promotion, “Package Charge” means the monthly charge normally payable for any of our broadband-only, broadband plus phone or Hyperoptic Total Wi-Fi packages. It does not include any Static IP Address Fee, Battery Back-Up Unit Fee, Installation Fee, Activation Charge, fees for Additional Telephone Plans (such as our UK Mobile Plan, Anytime UK Landline Plan, or International Plan), fees for “Chargeable Calls” (i.e. calls on our telephone service that are not included in your Package Charge or Additional Telephone Plan(s)) or any other charges/fees related to our services.

If you downgrade your Hyperoptic package speeds, we may adjust your switching credits accordingly.

Am I eligible for £300 credit offer?

You’re eligible for our switching credits if:

  • You’re a new Hyperoptic residential broadband customer (not a business customer).

  • You signed up for one of our 150Mb to 1Gb packages with a 24-month minimum commitment period.

  • You’re receiving, or were receiving at the time of your Hyperoptic order, broadband services from another provider.

Don’t forget to email us at telesalesteam@hyperoptic.com within 30 days of your broadband going live to get your credits. Please note that you can’t use any other Hyperoptic promotion in connection with this promotion, unless we’ve agreed this with you.

Offers redeemed via Affiliate websites and partners cannot be used in conjunction with this offer, unless we agree this with you.

How do I claim my switching credits?

Once you’ve placed an order for one of our hyper fast 150Mb, 500mB or 1Gb residential broadband packages (with a 24-month minimum commitment period), simply email us at telesalesteam@hyperoptic.com. You’ve got up to 30 days from when your Hyperoptic broadband goes live to claim your credits. In your email, make sure to include:

  • Your Hyperoptic order number

  • The final bill from your old broadband provider, including any costs you incur for switching. We also need to see your old contract’s start and end dates, which should be visible on your final bill.

We’ll review your request and apply the appropriate switching credits to your Hyperoptic account.

How long do I have to send proof of my early termination charge?

You have 30 days from your Hyperoptic service going live to email us your old bill. If you don’t send your details within 30 days, you won’t be able to claim your switching credits.

Switching Credits: Applies to new Hyperoptic residential broadband customers who order one of our 150Mb-1Gb packages with a 24-month min. commitment period while still within a minimum commitment period with another broadband provider. Credit amount depends on the exit fees (i.e. “Early Termination Charge”) applied by your current provider and the Hyperoptic package selected - see Clause 6 of our Switch now, Switching Credits T&Cs. Credits will be applied to reduce your Hyperoptic bills, but cannot be applied to any Hyperoptic Service Termination Fee if you cancel our services during the min commitment period. With ’One Touch Switch’ residential customers only need contact their new broadband provider to arrange a switch at their home from their old provider. No other Hyperoptic offer including offers redeemed via Affiliate websites and partners can be used in connection with this Promotion, unless we agree this with you. Full terms apply (see: hyperoptic.com/switching-credits-resi-tcs). Average peak time speeds: 150Mb (159Mbps download/157Mbps upload), 500Mb (527Mbps download/523Mbps upload), 1Gb (900Mbps download/upload), when connecting only 1 device to the router (and that connection is wired).

30-days to decide: Compared with the minimum 14-day cooling off cancellation period offered by many providers, Hyperoptic allows you to cancel at any time up to the 30th day your Hyperoptic service is first active without incurring any charges except in relation to any of our services you've used before you cancel. See Clause 7.7: hyperoptic.com/legal/post/terms-of-service/
Subject to availability of Hyperoptic’s network (currently available in 64 UK towns and cities). Terms apply.