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Choose from speeds and plans to suit every need and budget
We’ll take care of the switch and credit you up to £300 for any early exit fees
Installs take just 1 hour (if you need one). If you already have a Hyperhub router in your home, you can get online in minutes
No catch. No, really! We think broadband should be hyper fast and hyper reliable, with gold-standard customer service. And if you’re not getting that with your current provider, you shouldn’t have to wait to switch just because you’re stuck in contract.
Try out Hyperoptic’s full fibre for free alongside your existing connection, and if you’re not sold within 30 days, you can leave with no exit fees – and no hard feelings, with our 30-day satisfaction period.
It’s time to see for yourself why Hyperoptic’s service leaves others in the dust.
What happens if I cancel my Hyperoptic service?
If you leave Hyperoptic, we won’t pay out any remaining switching credits on your account. You could also be charged a service termination fee if you leave after our 30 day trial period and before your minimum commitment period ends.
Can I get switching credits paid out to me in cash?
No, your Hyperoptic switching credits are non-exchangeable, non-transferable and we don’t pay them out in cash. If you leave us while switching credits are in your account, you will forfeit them.
How much switching credits will I get?
That depends on a few things, including your package speeds, the exit fee you paid to your old provider, and your monthly charge here at Hyperoptic. You can see exactly how much you’ll get below.
150Mb with a 24 month minimum commitment period | |
---|---|
How much is your Hyperoptic package per month*? | Here’s how much switching credits you’ll get (towards your early termination fee) |
Less than £12 | Up to £50.00 |
£12 or more | Up to £100.00 |
500Mb with a 24 month minimum commitment period | |
---|---|
How much is your Hyperoptic package per month*? | Here’s how much switching credits you’ll get (towards your early termination fee) |
Less than £12 | Up to £50.00 |
£12 to £20.99 (inclusive) | Up to £150.00 |
£21.00 or more | Up to £200.00 |
1Gb with a 24 month minimum commitment period | |
---|---|
How much is your Hyperoptic package per month*? | Here’s how much switching credits you’ll get (towards your early termination fee) |
Less than £12 | Up to £50.00 |
£12 to £20.99 (inclusive) | Up to £150.00 |
£21.00 to £24.99 (inclusive) | Up to £200.00 |
£25 or more | Up to £300.00 |
You can only use your switching credits to reduce your Hyperoptic bill. You can’t use them to cover fees if you terminate your service during the minimum commitment period.
* For the purpose of this promotion, “Package Charge” means the monthly charge normally payable for any of our broadband-only, broadband plus phone or Hyperoptic Total Wi-Fi packages. It does not include any Static IP Address Fee, Battery Back-Up Unit Fee, Installation Fee, Activation Charge, fees for Additional Telephone Plans (such as our UK Mobile Plan, Anytime UK Landline Plan, or International Plan), fees for “Chargeable Calls” (i.e. calls on our telephone service that are not included in your Package Charge or Additional Telephone Plan(s)) or any other charges/fees related to our services.
If you downgrade your Hyperoptic package speeds, we may adjust your switching credits accordingly.
Am I eligible for £300 credit offer?
You’re eligible for our switching credits if:
You’re a new Hyperoptic residential broadband customer (not a business customer).
You signed up for one of our 150Mb to 1Gb packages with a 24-month minimum commitment period.
You’re receiving, or were receiving at the time of your Hyperoptic order, broadband services from another provider.
Don’t forget to email us at telesalesteam@hyperoptic.com within 30 days of your broadband going live to get your credits. Please note that you can’t use any other Hyperoptic promotion in connection with this promotion, unless we’ve agreed this with you.
Offers redeemed via Affiliate websites and partners cannot be used in conjunction with this offer, unless we agree this with you.
How do I claim my switching credits?
Once you’ve placed an order for one of our hyper fast 150Mb, 500mB or 1Gb residential broadband packages (with a 24-month minimum commitment period), simply email us at telesalesteam@hyperoptic.com. You’ve got up to 30 days from when your Hyperoptic broadband goes live to claim your credits. In your email, make sure to include:
Your Hyperoptic order number
The final bill from your old broadband provider, including any costs you incur for switching. We also need to see your old contract’s start and end dates, which should be visible on your final bill.
We’ll review your request and apply the appropriate switching credits to your Hyperoptic account.
How long do I have to send proof of my early termination charge?
You have 30 days from your Hyperoptic service going live to email us your old bill. If you don’t send your details within 30 days, you won’t be able to claim your switching credits.
Hyperoptic is already up and running at that address.
Moving to that address?
Place your order in advance to get online as soon as possibleAlready a customer?
Your property is already connected to Hyperoptic.