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Super simple switching

Make the switch to a better broadband experience

Super simple switching

Make the switch to a better broadband experience

Switch Broadband Provider

It’s super easy to switch broadband provider to Hyperoptic – even if you’re still in contract.

With Switch Now, Hyperoptic will give you up to 9 months¹ service, free of Package Charge², so you can try our Full Fibre out for free alongside your existing connection, while your current contract ends.

Switch to hyperoptic

How to switch broadband provider

See for yourself why Hyperoptic’s service leaves others in the dust.

1

Check your postcode

See if we’re available at your property

2

Pick your package

Speeds & plans to suit every need & budget

3

Get connected

Installs take just 1 hour & can be booked for the next day

Reasons to switch

Better broadband for your buck? It’s a no brainer.

Reliable broadband for working from home

Hyperfast

Our iconic 1Gb package is over 18x faster
than the UK’s average broadband¹

No sneaky fees

We don’t raise prices during
commitment periods

Unlimited data

Stream, browse, download and game to
your heart’s content

Stay flexible

You can sign up for 24 months, a year, or roll monthly, whatever suits you

Symmetrical speeds

You can upload just as fast as you download on our 150Mbps+ packages

Price match

If you can find the same package for less
elsewhere, we’ll match it

Still in contract?

Take a look at our Switch Now offer, where you can pick your speed and order any 24-month residential package, and we can arrange for your service to go live, alongside your existing connection.

You won’t pay any Package Charge² for your Hyperoptic service for up to 9 months³ while the minimum commitment period for your current broadband contract comes to an end. Our Switch Now T&Cs apply.

Step by step switching guides

Not sure when your contract ends or what to do? Check our step by step guides on how to switch from each provider below.

Installing Hyperoptic

Once you’ve placed your order, and if you need an install, you can book an install slot online at a time and date that suits you – including the next day and Saturdays.

Installs take just 1 hour. Our engineer will make sure you’re up and running and will clean up before they leave.

Get online today

It’s not just our broadband that’s fast. If you’ve already got a Hyperoptic wall socket and a router, you could be online in as little as 15 minutes.

No install, no waiting, no worries.

Not ready to switch?

Try us out and, if you’re not sold within 30 days, you can
leave with no exit fees – and no hard feelings.

Not ready to switch?

Try us out and, if you’re not sold within 30 days, you can
leave with no exit fees – and no hard feelings.

We come highly recommended

Our customers are 4 times more likely to recommend us than our big competition*

*based on 1. the fixed broadband provider net promoter scores (“NPS”) for BT, EE, Plusnet, Sky, TalkTalk and Virgin Media (Hyperoptic’s “big competition”), as a combined average, set out in Ofcom’s Customer Satisfaction Tracker 2021 and 2. Hyperoptic’s NPS score using our own internal recommendation survey (with data from 1.01.21 to 31.12.21), prepared using the same methodology as the NPS scores in Ofcom’s Customer Satisfaction Tracker 2021. NPS scores in Ofcom’s Customer Satisfaction Tracker 2019.

Refreshingly good customer service

Our customer service team is available 24/7 and we’ve been named ‘Best Customer Service’ by the Internet Service Providers’ Association (and those guys are kind of a big deal).

We’ve also got literally thousands of 5-star reviews on Trustpilot, where we’re rated ‘Excellent’. How does your current provider compare?

Hyperoptic award wining support team at your disposal

Most popular FAQs

Switch now – it really is that easy


¹ depending on how long is left of your minimum commitment period with your current broadband provider – see Clause 6 of our Switch Now T&Cs.

² When we say “free Hyperoptic broadband” we mean “free of Hyperoptic Package Charge”. Our “Package Charge” is the monthly charge normally payable for our broadband-only, broadband plus phone or Hyperoptic’s Total Wi-Fi packages). “Package Charge” does not include any Static IP Address Fee, Battery Back-Up Unit Fee, Installation Fee, fees for Additional Telephone Plans, charges for telephone calls outside your package/plan, or other charges/fees related to our services.

Trustpilot rating, review and comparison taken from Trustpilot website and correct as of 11/08/22.

³ The UK’s average broadband download speed is 49.9Mbps, compared to Hyperoptic’s top average download speed of 900Mbps which is achieved through a wired connection on our 1Gb package. Average speeds taken from Ofcom’s ‘UK Home Broadband Performance’ measurement period March 2021.

4 The average (median) upload and download speeds advertised for each of our packages are based on what is achievable for at least 50% of our network users, nationally, on this package, at peak time (between 8pm and 10pm), using a wired connection. The average (median) speeds at peak time in your particular area may be different. Please note that the speed you experience will also depend on your distance from the router/wireless access point, usage and equipment.