If you need help with something, from a quick fibre broadband set-up to a question about your bill, you might find our online Help pages have just what you’re looking for.

We’ve pulled together handy info on routers, billing, speed, and install – plus lots more.

Troubleshoot your connection

Explore our new Troubleshooter if you’re experiencing loss of service or slow speeds

Get in touch

Check your Hyperoptic service status

You can check the status of your Hyperoptic service, including any interruptions for network maintenance work or suspensions, at any time online. Simply head to the main dashboard on My Account.

How do I contact Customer Support?

If you have any questions, the quickest way to reach us is through My Account support request. Alternatively, you can use the form above or call us on 0333 332 1111.

If you’re a Hyperoptic Business customer, please contact our dedicated support team on 0333 332 1123

We’re also available on Twitter, Instagram and Facebook from 8am-6pm Monday-Friday.

Contact our sales team via one of the methods below

Contact our Residential Telesales

0333 332 1138
telesalesteam@hyperoptic.com

Available Monday to Saturday 8am-8pm and 9am-5pm on Sunday

Contact our Business Sales team

0333 332 1137
business.sales@hyperoptic.com

Available Monday to Friday 9am-5pm