There’s nothing basic about the Plan – if we accept that you qualify for it, you can choose either our 50Mb or our 150Mb fibre broadband “Monthly Rolling” package, with or without a Hyperoptic phone service and you’ll pay a discounted monthly package charge, as set out in the table above. Our “Monthly Rolling” packages have no minimum commitment period – you can end them on 30 days’ notice.
As long as you’re eligible (see “Conditions” below), the Plan is open to both new (not yet signed up) and existing Hyperoptic customers. Only the Hyperoptic account holder, or someone nominated to manage the account on their behalf, can order a Hyperoptic package under the Plan and that account holder must be the current named recipient on the evidence you provide us of the relevant benefit(s) set out in “Conditions” below.
To apply for the Plan (and order a package under it), please contact us in one of the following ways:
• Email us at email@example.com
• Give us a call on 0203 318 3209
• Chat with us via our website
• Raise a ticket in your My Account,
mentioning “Hyperoptic’s Fair Fibre Plan”. You’ll then be asked to choose your package details and provide us with evidence that you’re currently receiving at least one of the benefits set out under “Conditions” below. Once we’ve checked your evidence to confirm your eligibility and are satisfied with it, we’ll set you up with your new package under the Plan and email you with an order confirmation to let you know as soon as this is done.
If you’re a new Hyperoptic customer who needs some basic installation work carried out at your property in order to receive our service, we’ll let you know how to arrange this and won’t charge you anything for it. If you’re already a Hyperoptic customer and are within a minimum commitment period for your current package, once we’ve confirmed your eligibility, we’ll move you to your chosen package under the Plan, without charging you a Service Termination Fee. You can change from one package under the Plan to another (if you do this you may be required to provide us with further proof which satisfies us of your eligibility for the Plan at that time), or from a package under the Plan to another Hyperoptic package not within the Plan, in each case on 30 days’ notice.
You cannot use any other Hyperoptic offer or promotional pricing in connection with any package/service you order under the Plan and the Plan will only be available to you while you remain eligible for it under the “Conditions” below.
Hyperoptic’s services, under this offer or otherwise, are only available at premises which are already covered by our network (you can check here to see if your home is within our network – www.hyperoptic.com/map/).
Hyperoptic’s Residential Customer Terms of Service will apply to any Hyperoptic service ordered under the Plan.
In order to qualify for the Plan, you must be (and remain) eligible for, and in receipt of, at least one of the following benefits: Income Support, Pension Credit, Income-related Job Seekers Allowance (JSA), Housing Benefit, Personal Independence Payment, Attendance Allowance, Universal Credit, Care Leavers support or Income-related Employment and Support Allowance (EAS) and you must provide us with written proof that you’re currently receiving it/them.
It is Hyperoptic’s sole decision as to whether or not the proof you provide is acceptable for the purposes of the Plan.
If things change and you’re no longer receiving any of the benefits mentioned above, you must get in touch to tell us as soon as possible (using any of the Hyperoptic contact details set out in “Terms” above). We can end your package under the Plan on 30 days’ notice if you’re no longer eligible for it but we’ll always review your position before we do this and let you know your options at that time.
Contact us on 0203 318 3209 if you’d like more information about the Plan.
Please visit www.hyperoptic.com for full Terms of Service and standard Charges & Fees.