999 BSL: Emergency Video Relay Services 

Our broadband service works with 999 BSL, an Emergency Video Relay Service, which allows users to communicate with emergency organisations using British Sign Language (BSL) at any time. 

The service is totally free and can be used with any video-compatible equipment, including smartphones, tablets and laptops. It will work with your Hyperoptic broadband and will not affect your package in any way. 

There are 3 main ways to make an emergency call using 999 BSL: 

• 999 BSL app for iOS (download here)
• 999 BSL app for Android (download here)
• 999 BSL website at www.999bsl.co.uk

How it works 

In the event of an emergency, 999 BSL will connect you to BSL interpreters remotely, who will then relay the conversation with the call handler and emergency authorities (I.e police, ambulance, fire or coastguard).  

For more info on 999 BSL, please visit their website.  

See Hyperoptic’s Vulnrable Customer Policy.