Are engineer visits and installs still going ahead?

Yes, although we‘re currently prioritising visits and installs for the elderly and vulnerable, NHS workers and those currently without broadband. If you’re not on this list, then it means you might have to wait a bit longer than usual for our next available install slot.

If you’re expecting a visit from an engineer, please be assured that they’re fit to do so. We’ve put in place strict hygiene protocols and are making sure it’s safe prior to each and every visit.  

Our engineers will never enter your property if they’re experiencing symptoms, have recently been exposed to or tested positive for COVID-19. We’re using the government’s Track and Trace app and would encourage you to download it as well to receive local information and exposure alerts. Find out more here.   

We are also asking customers whether they, or anyone in their household, are experiencing symptoms before their install appointment to check whether it’s safe to go ahead. This helps us keep everyone safe. 

We’re monitoring this situation closely, following both government and industry standards, and will let you know if there are any changes. The safety of our customers and staff is our number one priority.