Can I change my package and will there be a cost?

You can make changes to your package once a month during your minimum period. There is no extra cost for changing your package, but your bill will be adjusted to account for your new package (I.e., if you choose to go faster, our standard pricing for that faster package will apply – unless we have any special upgrade offers available to you at the time you switch).  

Your package change will trigger a restart of your minimum period, which will restart on the day of the change. Your bills will be pro-rated and adjusted to reflect the package change. 

You will also lose any promotion you might have for your existing package if you chose to change it and will be unable to apply it to your new package. For example, if you signed up on a ‘10% off’ promotion, you’ll be unable to carry the ‘10% off’ across to your new package.  

We occasionally have a sale on our broadband services, which means you might see your existing package advertised for less than you’re currently paying. Unfortunately, we’re unable to apply this alternative price to your service since you have committed to a 12-month, 24-month or monthly rolling fixed fee.  

Please rest assured, if you’re on a 12-month or 24-month minimum package, we’ll be in touch with our very best renewal deals for you when your commitment period comes to an end. 

If you decide to change your package, the quickest way to reach us is through My Account support request.