Can I change the date on which my direct debit is taken?

Yes, you can. Simply head to the ‘Payments’ tab in My Account.

We send you your bills 14 calendar days before they’re due for payment. This means that if you change your payment date, you’re also changing your bill date and the period of time your bill covers.

When you can change your payment date

Once we have sent your bill for collection (3 days before your current payment date), you won’t be able to change your next payment date until the payment has been processed.

Your bill date is always 14 calendar days before your payment date. If your chosen payment date has a bill date that has already passed for that month, your new payment date will come into effect from the next month.

You can change your payment date via My Account once every six months. If you need to change it more than once within six months, get in touch.

How it works

Your billing cycle starts with your bill date. This means that, when you change your next payment date (and with it, your bill date), the new invoice will contain your regular monthly charge, but also the gap period between the last date of your previous bill and the first date of your new bill.

For instance, if you’re changing your payment date to be one day earlier, your bill will be one day earlier and you’ll receive a bill that covers one day less. If you’re postponing your payment day by one day, your bill will cover one day more.

The maximum number of days you can add to your next invoice is 29 days.

If you chose a new payment date which does not appear in every month (e.g. the 31st, 30th or 29th), your payment date will be the first of the month for those months (e.g. 1St March instead of 29th February).

Here’s an example:

Your current invoice date: 1st of the month

Your current payment date: 15th of the month

Your billing cycle starts: 1st and ends on 30th/31st (last day of the month)

Your new payment date: 16th of the month

Your new Invoice date: 2nd of the month

Your new billing cycle starts: 2nd of the month and ends on the 1st of the next month

The next invoice pro-rated charge: 1 day worth of charge

If you have any questions, the quickest way to reach us is through My Account support request.