Can I keep my phone number from my current provider?

When switching your telephone service to Hyperoptic, you can keep your existing telephone number that you are currently allocated by your current provider. The process is known as ‘porting’.

The porting process

You can ask to transfer your telephone number from another provider to Hyperoptic at any time up to 1 month after your telephone service with that other provider (which used that telephone number) has ended.

You will need to complete and submit the porting request form on My Account. Once we receive your request, we will submit it to the porting agency who will then liaise directly with your current/old provider to agree a date for the release of the telephone number, which will be communicated to you via email.

Once your current/old provider has released the telephone number, we will be notified and we will then be in contact with you via email.

The length of time this takes will vary depending on the services that you have and the provider you are with. It usually takes around 2 weeks to complete, but can occasionally take longer.

Please bear in mind that Hyperoptic does not control the porting process but we do work closely with the agencies involved, to ensure the process is as seamless as possible.

Until your number is ported across to us, we’ll allocate you a temporary telephone number, so that you can use your Hyperoptic telephone service as soon as it is up and running. Any calls made through either provider’s telephone service will be subject to the provider’s applicable charges.

Porting checklist

– You

• either have an Active telephone service with your current provider or your telephone service with your previous provider ended no more than 1 month ago; and
• want to port the telephone number used with that service to Hyperoptic’s telephone service

– You have an active telephone service with Hyperoptic

– You have submitted a porting request

Important information: If you wait more than 1 month after your telephone service with your current provider has ended before making your porting request, they may reallocate your old telephone number to someone else, which means it won’t be available for porting.

If you have any questions, the quickest way to reach us is through My Account support request.