Can I move my Hyperoptic service with me when I move out?

If you are moving within the same building, moving your Hyperoptic service is free of charge and can be done quickly. Depending on whether an installation appointment is needed, service at your new premise can be activated either right away or after the installation of our equipment is done. Simply contact our Customer Service team for assistance – the quickest way to reach us is through My Account support request.

If you are moving to a new building, we can continue to provide our services if they are available at the premises. Provision of our services to you at your new home will usually be handled as if you are a new customer.

If we do not currently provide our service to your new address, you may also wish to register your interest via our website. The more demand we see for our service in a building, the faster we can move to install there – and you’ll also receive regular updates on our progress. 

Please get in touch with the Customer Service team if you have any questions.