Connecting to your wireless network (Wi-Fi)

Your wireless network name (SSID) and password can be found on the back of your Hyperhub router, unless you’ve logged into the router and changed it. If you have made changes, you’ll need to select the wireless network name and enter the password you changed it to. If you have forgotten these credentials, you can find help here Forgotten your Wi-Fi name and password.

Which band should I be using?

Our dual-band Hyperhub routers offer 2 wireless frequencies, 2.4 Ghz and 5 Ghz. Which band is best for you will depend on your distance from the Hyperhub and the layout of your property.

If you’re using our Nokia, Zyxel or ZTE H3600 Hyperhub routers, your band will be automatically selected to give you the best speeds possible. If you want to split the 2.4Ghz and 5Ghz frequencies on your Nokia or ZTE H3600 Hyperhub router to connect to a specific one, click here to learn how to do it. Please note, this is not recommended if you have a Zyxel Hyperhub router.

If you’re using Tilgin or ZTE H298A Hyperhub routers, you’ll see a separate Wi-Fi network (SSID) for each band when you view available networks on your device. We recommend trying your devices on both bands to find the best speeds for you.

5 Ghz will generally have less interference, and it is likely that 5 Ghz will offer the fastest Wi-Fi speeds if you are in close range of the Hyperhub and there are no walls or barriers in the way, whilst 2.4 Ghz may be better if you are more than a few metres away from the Hyperhub.

If you have any questions, the quickest way to reach us is through My Account support request.