Connecting with a wire

A wired connection is typically more reliable and can deliver faster speeds compared to wireless connection, especially on our 150Mb, 500Mb and 1Gb fibre broadband. You can have up to four wired devices.  Once you have set up your router, follow these steps below:

1. Not all devices can have a wired connection. Check that your device has an Ethernet port before continuing.
2. Plug the network cable (either the yellow cable provided or your own) into any of the yellow LAN port at the back of the Hyperhub. Plug the other end to your device’s Ethernet port. You won’t need to select the network or enter a password.

Troubleshooting:

1. WLAN light is not ‘on’

Press the WLAN button on the back of your Hyperhub.

2. WAN and/or Internet light is not ‘on’

Restart your router by pressing the ON/OFF button at the back of the router once to turn OFF and a second time to turn ON. It should take less than 1 minute to reboot. Make sure that the red connector of the supplied Ethernet cable is plugged into the router’s red WAN port and the other end into the Hyperoptic wall socket.

If you’re interested in learning about different types of wireless connections, read our article on SoGEA broadband.

If you have any questions, the quickest way to reach us is through My Account support request.