Connecting your phone

If you have chosen one of our Broadband & Phone packages, the phone port on your Hyperhub router will be active. Once your phone is connected to your router, you can make calls to UK national, UK mobile, premium numbers, emergency numbers and international numbers.

Our phone service is provided as a voice over broadband and, in most cases, you can use your existing handset if it has a RJ11 port and plug. Please contact Customer Support if you are concerned that your existing handset is not compatible.

Setting up your phone

Plug an RJ11 phone cable into the phone port at the back of the Hyperhub router and the other end of the cable into your phone.

You can connect one handset to your router at a time. Connecting more than one handset at the same time can cause the phone signals to collide, meaning neither will work.

If you have any questions, the quickest way to reach us is through My Account support request.