End of contract and best tariff notifications

We’re committed to being as transparent as possible with our customers and want to ensure you have all the info you need when it comes to your broadband.

That’s why, if you’re in a long-term commitment with us, we’ll always get in touch with you towards the end of your commitment period to remind you that it’s coming to an end and to let you know your options.

If your commitment period has ended, and you’ve decided not to renew, upgrade or switch your package, you’ll be ‘out of contract’ and your service will automatically continue on a monthly rolling basis. This means you won’t have any fixed term agreement with us and will be able to leave at any time on 30 days’ notice with no termination fees.

If you’re out of contract, we’ll get in touch at least once a year to let you know if there’s a better tariff that you could be enjoying.

If you have any questions, the quickest way to reach us is through My Account support request.