How do I cancel my service?

We’re sorry to hear you’re thinking of leaving Hyperoptic. If there is anything we can do to improve your experience, we would love the chance to do that for you. Simply give us a call on 020 8137 4333 to chat through your options. 

If you do decide to leave us, please get in touch with us to organise the cancellation of your service. 

Alternatively, if you’re leaving Hyperoptic using One Touch Switch, you’ll simply need to give your new provider a few details and they’ll get in touch with us on your behalf to cancel your service. 

If you are on a 12-month or 24-month minimum package and wish to leave before the commitment period has expired, cancellation charges will be applied (for each month remaining on your package, plus any outstanding charges).

In line with our Terms of Service, we require 30 days’ notice of any cancellation – this includes our monthly rolling packages.

If you have any questions, the quickest way to reach us is through My Account support request.