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To return your old router, Mini Hub, or BBU, you can request a pre-paid return label by submitting a ticket here. Once you receive the label, simply post the equipment to the address provided on the label:
Returns Hyperoptic Ltd.
Unipart Logistics
Cowley Distribution Centre (Hyperoptic Bay 6)
Garsington Road, Cowley, Oxford, OX4 2PG.
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Your property is already connected to Hyperoptic.