How do I move my router from my utility cupboard?

If you’ve moved into a new build home with Hyperoptic already installed, your router will likely be set up in a utility cupboard. This is because, in most cases, it’s where your patch panel can be found and is often the best place for the router.

If you’d like to move it, however, this can be done easily. Here’s how:

1. Switch off the router, take the ethernet cable out of the WAN port and unplug it from the power supply
2. Take the end of the ethernet cable (the one you just unplugged from the router) and plug it into the relevant LAN port on the patch panel (there should be a port for each room that has an internal socket, which looks similar to the Hyperoptic wall socket)
3. Move the router into one of the rooms that has an internal socket and use the spare ethernet cable to connect the router’s WAN socket to it.
4. Switch the router on

If the router lights don’t come on after a few minutes, try changing the port in the utility cupboard.

If you’d like to connect another device via an ethernet socket outside the cupboard, you can do this by leaving the router connected to the Hyperoptic socket via the WAN port.

Then plug another ethernet cable between one of the LAN ports on the back of the router and the patch panel port. The matching socket you are looking to activate should be ready for use.

Please remember that the Hyperhub router remains the property of Hyperoptic, so please take good care of it during your time with us.

Find out the best places to put your router

If you have any questions, the quickest way to reach us is through My Account support request.