How do I request a refund?

There are several reasons you might be entitled to a refund or bill credits from Hyperoptic – it could be our Automatic Compensation policy, a reimbursement for an overpaid bill or we might be putting things right if they haven’t gone to pan.

Some credits (such as Refer a Friend credit) are non-refundable and can be applied to your bill to lessen the amount due for payment. These are ‘use them or lose them’ and will unfortunately be lost if you cancel your service before they’re applied to your bill (please note, if you’re moving your Hyperoptic service to a different property, we can transfer any unused bill credit there).

Refundable credits, like those given as part of our Automatic Compensation policy, can be turned into a cash refund at any time. To request a refund, simply get in touch with us.

If you’re eligible, we’ll automatically process your refund and confirm once it’s been issued. Please make sure to keep your payment details up to date as we’ll use these for your refund.

If you have any questions, the quickest way to reach us is through My Account support request.