How do I check my broadband speed?

Please be aware that we have noticed that certain antivirus and firewall software can impact the speeds you experience, as can the amount of free memory available on your computer.

Before you begin, please disconnect all the devices from LAN ports and wifi, and leave only one device which you will use during speed test. PC is the recommended device to use (laptop), but if it isn’t available, mobile/tablet will be fine. Please close all other applications (email etc.). Reboot your device. Turn your Hyperhub router off and on again. During the speed test, you should also try and monitor your CPU/memory/HDD usage – if the usage is high, this may indicate that your device is not capable of processing the maximum speeds available.

Speed test over wired connection (LAN cable)

Connect PC Ethernet port and LAN port on Hyperoptic router with LAN cable.
Open Internet browser on your PC (recommended: Edge, Mozilla Firefox, Opera) and do not open any other application on your PC during the speed test.

Speed test over wireless connection

Find your Hyperoptic wireless network and connect to it (we recommend the 5GHz frequency).
Please keep your device close to your Hyperhub router when doing the speed test (maximum 2 metre distance) for the best signal level.
Open an internet browser on your PC (recommended: Edge, Mozilla Firefox, Opera), and do not open any other application on your PC during the speed test.
Once the internet browser is active, you can use the address bar to type: speed.hyperoptic.com

The speed test page will open. Run the speed test and write down the results.

Do you need help with optimizing your speeds?

The average (median) upload and download speeds advertised for each of our packages are based on what is achievable for at least 50% of our network users, nationally, on this package, at peak time (between 8pm and 10pm), using a wired connection. The average (median) speeds at peak time in your particular area may be different. Please note that the speed you experience will also depend on your distance from the router/wireless access point, usage and equipment.

If you have any questions, the quickest way to reach us is through My Account support request.