How do you install Hyperoptic?

Once you place your provisional order, we’ll carry out a pre-install check of your property to help us plan our install. Depending on your property type, this will either be purely external (so you won’t need to take a day off work to be there), or we may need access to the inside of your property (in which case, we’ll arrange it for a time and date that suits you). We’ll let you know either way.

Connecting your property

Connecting your property to our fibre will be done in one of two ways. We’ll either use a utility pole outside your house, or we’ll use underground ducts.

If we’re using a utility pole, there’s a chance we may need to use a cherry picker. In this case, we’ll likely ask you to help us secure parking for it.

If we’re using underground ducts, there’s a chance we may need to do some digging outside your property – but we’ll put everything back just as we found it.

However we get your property connected, we’ll keep you informed every step of the way.

Your install

Once we’ve connected your property, we’ll aim to get you up and running as soon as possible. We’ll drill a small hole (1cm) at the front of your property to bring the cable inside from an external fibre connector. It’ll all be made very neat and discreet.

We’ll then give you a Hyperhub router and fibre converter which will allow you to connect to the service right away.

We’ll set up all the equipment, make sure you’re online and even tidy up after ourselves before we leave.

If you have any questions, the quickest way to reach us is through My Account support request.