How does Hyperoptic phone service work?

Our phone service is provided as a Voice over IP (broadband) product. If you have chosen one of our Broadband & Phone packages, the phone port on your Hyperhub router will be active. Once your phone is connected, you can make calls to UK national, UK mobile, premium numbers, emergency numbers and international numbers.

You can use most conventional landline phone handsets with our phone service, excluding BT handsets. Simply connect your landline handset to the phone port on the back of your Hyperhub. Please note that our phone service depends on your connection to, and the availability of, our network. This means it won’t work if there’s a power failure, or a failure in the network. This would also affect calls to emergency services, so you should have another way of making emergency calls. Alternatively, you may want to get a battery back-up unit, which will allow you to make calls in the event of a power failure.

Our internet service operates independent of phone connection. Ordering phone service from Hyperoptic is optional.

If you have any questions, the quickest way to reach us is through My Account support request.