I didn't receive my router - what do I do?

Check for a note from Royal Mail. If delivery was attempted, Royal Mail will leave a note with details such as when they attempted delivery, whether they delivered the parcel to a safe place or a neighbor, or if they will reattempt delivery.

Use the tracking number. Once the router is dispatched, we’ll send you a text with the tracking number. You can use this tracking number to get more details, update delivery information, or arrange for Royal Mail to deliver the parcel to a new address or reattempt delivery at the same address. You can also track the delivery via My Account.

If you need further assistance, get in touch with us to create a new order by raising a My Account support request.