If I move house and can't get Hyperoptic anymore, can I cancel my service?

Yes, you can. If we’re unable to provide services to your new premise, then unfortunately you’ll need to terminate with us. Please remember that, as per our standard terms, we require at least 30 days’ notice of termination and, depending on your agreement with us, you may also incur a Service Termination Fee.

The Service Termination Fee depends on the amount of time left on your minimum period. If you wish to end your agreement early, you will be subject to a cancellation fee. To check out our price book, please visit our Price Guide Book.

You may also wish to register interest for our services at your new address. The more demand we see for our service in a building, the faster we can move to install there – and you’ll also receive regular updates on our progress. You can register interest for your new address on our website.