What calling features are available with your phone service, and how do I set them up?

With our phone service, you will be able to use caller display, call waiting and call barring options.

Caller display option
Caller display allows you to see who is calling before you pick up the phone. There’s no extra charge – however you will need a caller display-compatible phone. Typically, it will have a small screen to display the incoming phone number to appear on-screen.

It may be possible to set up your phone to display names if someone you know is ringing you, to make it easier to identify callers. You’ll need to refer to your phone manual, or check with the manufacturer to do this.

Call waiting option
Call waiting tells you when there is another number trying to call you. You will hear a discreet beeping noise while you are on the phone.

Call forwarding
Call forwarding lets you forward the calls you get on your landline to another number of your choice.

Call barring option
Call barring lets you stop certain types of numbers from being called from your phone. It can help you manage what calls are being made.

You can choose to bar (multiple barring allowed):
– All outbound calls
– Calls to UK mobile starting with 07
– Calls to International numbers starting with 001
– Calls to premium rate numbers starting the 09

Barring will not prevent calls to 999 or 112, or Hyperoptic Customer Support.

If you have any questions, the quickest way to reach us is through My Account support request.