What should I do if I’m struggling to pay my bills?

If you’re struggling to pay your Hyperoptic bills or think you may have trouble paying them in the future, please let us know.

We’re committed to helping our customers stay connected and have a number of ways we can support you to make your payments more manageable.

If you have any questions, the quickest way to reach us is through My Account support request. Alternatively, you can call us on 0333 332 1105.

We also offer a discounted social tariff, Hyperoptic’s Fair Fibre Plan®, for those on Universal Credit or qualifying benefits, which makes our service even more affordable for low-income families. Visit Social Tariff Broadband for more info. 

Alternatively, there are a number of third-party resources which you may find helpful:

Citizens Advice: (Full debt and consumer advice service)

They have specialist caseworkers to deal with any type of debt: https://www.citizensadvice.org.uk/debt-andmoney/debt-solutions/

National Debtline: (Provides free advice and resources to help people deal with their debts)

Advice is available over the phone, online and via webchat. Visit: https://www.nationaldebtline.org/ Call: 0808 808 4000 Opening Times: Mon – Fri 9am to 8pm, Sat 9.30am to 1pm

StepChange Debt Charity: (A full debt help service that is available across the UK)

Visit: https://www.stepchange.org/ Call: 0800 138 1111 Opening Times: Mon – Fri 8am to 8pm, Sat 8am to 4pm