What's a pre-install survey?

A pre-install survey (PIC) is a quick check of the outside of your property. During this, our engineer will assess the installation route and certain installation requirements to confirm the best way to connect you to our network and if any additional work may be needed. Depending on your property, this can include checking nearby utility poles or whether there are any blockages in the underground ducts close by.

For most pre-install surveys, your presence is not required as we don’t need access to your property, but we’ll let you know if we need you to be present.

If you have any questions, the quickest way to reach us is through a My Account support request.