Will there be a fee if I cancel my service?

If you are on a 12-month or 24-month minimum package and wish to leave before the commitment period has expired, cancellation charges will apply (for each month remaining on your package, plus any outstanding charges). To check out our price book, please visit our Price Guide Book.

In line with our Terms of Service, if you cancel, we require 30 days’ notice of any cancellation, including for our monthly rolling packages. If you use the One Touch Switch process your new provider will tell us when they’ve activated their services at your home, we’ll then end our service(s) on that date, without you needing to contact us and without needing to provide 30 days’ notice. Please read our Residential Terms of Service for full details.

If you have any questions, the quickest way to reach us is through My Account support request.