If our service isn’t available at your property yet, you can register your interest online. It’s totally free and won’t commit you to anything.

Once you’ve registered, we’ll keep you updated via email with any progress we make – and, if we become available at your property, you’ll be the first to know.

Plus, since you registered your interest, you’ll get an extra special discount if you decide to order!

Connecting a property to Hyperoptic

Depending on your property, we may need permission from the property owner before we can connect you. This is called a wayleave. If we need this, we’ll let you know.

Once we have permission, we can start connecting a building using existing cabling routes. This allows us to bring our fibre from the street to your building with minimal disruption.

Our installation at each property depends on the type and size (e.g. an apartment building or single household). We typically set up a small cabinet or wall box to house our fibre and, from there, bring our cabling inside each property to connect those who order service.

How long before I can order Hyperoptic?

If our network is already installed in your area, we’ll assess whether we can connect your property and then, if needed, we’ll reach out to the property owner for permission.

Depending on how quickly we receive permission (if we need it), agreeing the installation can take between 4 and 10 weeks. Having lots of registrations of interest from residents can help speed this up, since it shows the demand for Hyperoptic service.

Once the installation is approved, we’ll deploy to your address within a month. Just few weeks after that, you’ll be able to order our service.

Why does it sometimes take longer?

Bringing our service to a new area can sometimes take a little longer if we’re connected a property with complicated install requirements or come up against unexpected delays.

We know this can be frustrating and promise we’re doing our best to bring hyperfast broadband to as many people as possible as quickly as we can. We’re growing our network every day – and your property could be next!

Most popular FAQs

How quickly can my Hyperoptic service be activated?

Your Hyperoptic service can be activated right away once your installation is complete and your router is connected. You can book your installation through My Account.

If you have a Hyperoptic socket already installed, and you’ve got a compatible router, simply order service and we should be able to activate you right away. Please select ‘Yes, I already have one’ when placing your order.

If you have a Hyperoptic socket already installed but no router, please select ‘No, I need Hyperoptic to send me one.’ when placing your order. We’ll send you one and it will be delivered within 48h. As long as you connect it within 24 hours of receiving it, your service should go live right away (or on your desired activation date/move in date).

Set up your Hyperhub router.

If you have any questions, the quickest way to reach us is through My Account support request .

Do I need to pay for installation?

Standard installations are usually free of charge for all new customers and include up to 10 metres of discreet, surface-mounted cabling.

If you’d like your Hyperoptic socket installed in a different room and we need to use more cabling, there will be an additional charge of £30 for up to 30 metres. The install may also take a little longer.

If you have any questions, the quickest way to reach us is through My Account support request.

What are your installation hours?

We carry out installations from Monday to Saturday, between 9am and 5pm.

If you have any questions, the quickest way to reach us is through My Account support request.

What’s an activation date?

Your activation date is the date you can expect your Hyperoptic service to go live. This is typically the same day as your installation.

If you already have Hyperoptic equipment installed in your home, your service can be activated as soon as your router is connected if you have one or once it arives if you need us to send one.

If you pick desired activation date or move in date, your router will be delivered on that date and service will be activated as soon as you connect it.

If you have any questions, the quickest way to reach us is through My Account support request.