Total Wi-Fi

Hyperoptic Total Wi-Fi® is our mesh service, which extends the power of your Hyperoptic broadband service throughout your property, giving you the ultimate Wi-Fi speed, reliability and coverage – in every room.  

You can add Total Wi-Fi to your Hyperoptic service at any time* (including when you place your order). 

Total Wi-Fi includes a Minihub, which is our powerful Wi-Fi extender and can be easily set up using the instructions provided in the box.  

Alternatively, for more information visit how to set up your Minihub.

Read our guide on what is mesh Wi-Fi.

If you have any questions, the quickest way to reach us is through My Account support request.

*Please note, if you’re already on a 12 or 24-month package, you may need to move to a new package, agreeing to a new monthly package charge, and restarting the minimum commitment period.

The Minihub is our powerful Wi-Fi extender and is included with our Total Wi-Fi service.  

With a beautifully sleek design, intended to subtly blend in, the Minihub will synch with your Hyperhub router and is super easy to set up using the instructions provided in the box (alternatively, for more information on how to set up your Minihub visit Set up your Mini Hub). Once set up, it will extend the reach of your Hyperotic Wi-Fi throughout your property. 

While one Minihub should be more than up to the job (they’re small but mighty!), if you live in a larger property or need your Wi-Fi to reach even further, simply let us know and we can provide you with an additional one. 

If you have any questions, the quickest way to reach us is through My Account support request.

To set up your Total Wi-Fi service using a Zyxel Minihub, please watch our video below.

If you’re using a ZTE or Nokia Minihub, you can either set up your Total Wi-Fi service with a wire or wirelessly. For the easiest set-up, we recommend connecting your Minihub using a wire (don’t worry – you’ll still be able to use it wirelessly later).

For step-by-step instructions on how to set up your ZTE Minihub or Nokia Minihub with a wire, please watch our video below. 

Alternatively, you can set up your Minihub wirelessly, using an app.

For step-by-step instructions on how to set up your ZTE Minihub wirelessly using the ZLife app, please watch our video below. 

For step-by-step instructions on how to set up your Nokia Minihub using the Nokia Wi-Fi app, please watch our video below. 

If you’re not sure which type of Minihub you have, take a look at the images below:

If your device looks like the above, you have a Zyxel Minihub. 

If your device looks like the above, you have a ZTE Minihub

If your device looks like the above, you have a Nokia Minihub

If you have any questions, the quickest way to reach us is through My Account support request.

If you’re already a Hyperoptic customer, you can add Total Wi-Fi at any time through My Account for just £7 a month (unless you’re on a special offer).

Alternatively, you can get in touch with us and we’ll be happy to add it to your service. We’ll then get your Minihub posted to you (as well as a new Hyperhub router, if needed), which you can set up using the instructions provided in the box (or, for more information on how to set up your Minihub visit Set up your Mini Hub). If you need a new Hyperhub, we’ll simply ask you to send the old one back to us.

Please note, if you’re already on a 12 or 24-month package, you may need to move to a new package, agreeing to a new monthly package charge, and restarting the minimum commitment period.

If you haven’t got Hyperoptic broadband yet, you can simply add Total Wi-Fi to your order before you check out, for just £7 extra a month (unless you’re on a special offer). We’ll then either set it up for you at the same time as your service install or you can set it up yourself using the instructions provided in the Minihub box (alternatively, for more information on how to set up your Minihub visit Set up your Mini Hub).

If you have any questions, the quickest way to reach us is through My Account support request.

Currently, Total Wi-Fi only works with Hyperoptic broadband and cannot be used with other mesh devices or systems. Our Minihubs are designed to work alongside your Hyperhub router to give you the best possible Wi-Fi service. 

Mesh technology is evolving every day, so it may be the case that Total Wi-Fi works with other mesh services in the future. Watch this space! 

Read our guide on what is mesh Wi-Fi.

If you have any questions, the quickest way to reach us is through My Account support request.

For the best possible service, you should pick a central location for your Minihub, in a spot where you need your Wi-Fi to reach, no more than two rooms or one floor away from your Hyperhub router.

Choose an open spot in the room (I.e. not hidden away in a cupboard or stuck in the corner) and avoid putting it on the floor.

It’s also best to avoid the kitchen and any high-powered electrical devices (e.g. microwaves, fridges, bluetooth speakers etc.), as well as metal structures or mirrors. 

Find out the best places to put your router

If you have any questions, the quickest way to reach us is through My Account support request.