We believe that Hyperoptic is where speed meets value and you won’t get a better deal elsewhere; in the event that you, our business broadband customer, do find that one of our competitors offers a full fibre business broadband service (with or without phone), with the same (or better) service specifications as us, but at a lower price than we are offering you, and that competitor can also install and supply their service at your premises, then subject to the Terms and Conditions below, we will match their price.
Terms and Conditions
Eligibility: This offer is open to new customers of Hyperoptic Business Broadband service (with or without Phone) who, at the time they report their price match claim to us (see below), are either in the process of ordering that new service with us or have completed their order and have not yet had their active service for more than 30 days (the offer does not apply to existing Hyperoptic customers on package change).
Reporting your price match claim: You’ll need to report the competitor offer/price match claim to us either:
by emailing business.support@hyperoptic.com; or
by calling 0333 242 058¹.
Providing evidence: You’ll also need to send us, at the above email address, material showing that the competitor’s offer meets the requirements of this Price Match Offer (for example, a screen shot or legible photo of the competitor’s offer, a weblink of the competitor’s offer etc.). We’ll verify the competitor's offer and, if we (in our sole discretion) decide that it meets the requirements of this Price Match Offer, we’ll match their price (and refund you the price difference (if applicable) by way of invoice credits). Any invoice credit attributable to this offer which is outstanding after termination of your Hyperoptic service (e.g. because it exceeds amounts payable by you in your final invoice) will not be credited back to you.
Service Availability: The price of the competitor’s full fibre business broadband service you report to us (the “Reported Service”) must be publicly available to all new business customers of the competitor and the competitor’s full fibre business broadband service must, at the time of your report, be available to order (so they can install and supply) at your premises.
Speed: The Reported Service must provide the same (or higher) median download and upload speeds, achievable by 50% or more of the competitor’s users at peak time (12.00pm to 2.00pm), as those for our compared service (“Our Service”).
Price²: The price for the Reported Service must be lower than that for Our Service, when taking into account monthly charges for broadband, as well as any installation, activation, set-up, post & package, or other similar fees (over the same minimum commitment or minimum contract period, if one applies).
Contract / Minimum Commitment:
Where Our Service is monthly rolling:
the Reported Service must also be a monthly rolling service; and
the comparison will relate to the price for one month’s service (in addition to the other fees set out in “Price” above).
Where Our Service has a minimum commitment period:
the Reported Service must have the same or shorter minimum commitment period;
we’ll compare the prices of the Reported Service and Our Service (which will include any fees set out in “Price” above) over the duration of the minimum commitment period for Our Service; and
where the minimum commitment period for the Reported Service is shorter than for Our Service (or there is none), for the months where no minimum commitment period applies to the Reported Service, we’ll use in our price calculation the competitor’s standard monthly rolling rate for their equivalent service.
Exclusions: Our Price Match Offer does not apply to:
call charges for calls made on the Reported Service or Our Service;
any ancillary add-on products/services (e.g. battery back-up units, static IP addresses not included within our or the competitor’s monthly package charge, additional telephone plans such as our “Anytime UK Landline Plan” or our “International Plan”); or
Hyperoptic Total Wi-Fi® (or any equivalent facility offered by a competitor).
Hyperoptic’s rights: Hyperoptic reserves the right to:
terminate, suspend, cancel or amend this Price Match Offer at any time without giving prior notice. Any changes to this Price Match Offer will be published on Hyperoptic’s website (www.hyperoptic.com); and
withdraw this Price Match Offer from anyone in breach of a contract they have with Hyperoptic and/or where Hyperoptic reasonably suspects fraudulent activity.
Governing law/jurisdiction: This Price Match Offer is governed by English law and by accepting the Price Match Offer, you agree to the jurisdiction of the English courts.
¹Calls will be charged at your provider’s standard landline rate. ²This Price Match Offer will take no account of the value of gift cards, pre-loaded credit/debit cards or other rewards promoted alongside the Reported Service at the point of purchase, or on the competitor’s or their affiliates’ websites. The price for the Reported Service must be available at the time of reporting or when you placed your order as a new customer - any expired offers will not be matched.
