We believe that Hyperoptic is where speed meets value and you won’t get a better deal elsewhere; in the unlikely event you, our customer, do find that one of our competitors offers a Residential Full Fibre Broadband or Broadband & Phone Service with the same service (or better) specifications as us but at a lower price than we are offering you, and that competitor can also install and supply the service in your home, as long as their service falls within the terms of our offer (see below) we will match their price.

Here’s how to report the better deal to us:

  • Email us at support@hyperoptic.com

  • Give us a call on 0333 332 1111

  • Chat with us via our website

  • Raise a ticket in your My Account

Terms of offer

This offer is open to new Hyperoptic customers who have not yet signed up for our service, and existing Hyperoptic customers within their first 30 days of service. Please visit www.hyperoptic.com for full Terms of Service and standard Charges & Fees.

You’ll need to report your price match claim to us (in any of the ways set out above), attaching material that shows the competitor’s offer meets the conditions below (for example a screen shot or legible photo of the offer, a weblink of the offer etc.). We’ll verify the competitor's offer and, if it meets the conditions below, we’ll match their price (and refund you the price difference by way of bill credits) if the following conditions are met:

Conditions

Service Availability: The price of the competitor’s service you report to us (the “Reported Service”) is publicly available to all customers and the competitor can install and supply that service at your property.

Speed: The Reported Service provides the same (or higher) average download and upload speeds, achievable by 50% or more of their users at peak time (8.00pm to 10.00pm), as those for our compared service (“Our Service”).

Price*: The price for the Reported Service is lower than that for Our Service, when taking into account monthly charges for broadband, as well as any installation, activation, set-up, post & package, or other ancillary fees (over the same minimum commitment or minimum contract period, if one applies).

Contract / Minimum Commitment:

  • Where Our Service is monthly rolling:

    • the Reported Service must also be a monthly rolling service and

    • the comparison will relate to the price (for one month’s service, taking account of the other fees set out in “Price” above).

  • Where Our Service has a minimum commitment period, the Reported Service must have the same or shorter minimum commitment period:

    • we’ll compare the two prices over the duration of the minimum commitment period for Our Service (usually 12 months)

    • where the minimum commitment period for the Reported Service is shorter than for Our Service (or there is none), for the months where no minimum commitment period applies to the Reported Service, we’ll use in our price calculation the competitor’s standard monthly rolling rate for their equivalent service

Call Charges: Our price match offer does not apply to call charges, special phone service price plans (such as our “Anytime UK landline Plan” or our “International Plan”), or ancillary products/services related to telephone services.

Offer ends: This price match offer ends on 30 June 2025 so any price match claims must be reported to us on or before this date.

* This price match offer will take no account of the value of gift cards, pre-loaded credit/debit cards or other rewards promoted alongside the Reported Service at the point of purchase, or on the competitor’s or their affiliates’ websites. The price for the Reported Service must be available at the time of reporting or when you placed your order as a new customer - any expired offers will not be matched.