These are the terms and conditions of Hyperoptic’s Refer a Business Scheme (“Terms”) and apply to both the Referrer and the Referred Business (both as defined below).

Who can participate

  1. These Terms apply when any individual or any business (either of which being a “Referrer”), refers a business (a “Referred Business”) to Hyperoptic, and that referral is an Eligible Referral (in accordance with clause 6 below).
  2. The Refer a Business Scheme is not applicable when a Referred Business is a current Hyperoptic customer, or has been a Hyperoptic customer within the 12 months prior to the date of their Qualifying Order (defined in clause 6 below).
  3. Anyone taking part in this Refer a Business Scheme is deemed to have accepted these Terms.

How to take part

  1. The Referrer must check that the Referred Business is happy to hear about the Refer a Business Scheme before the Referrer tells them about it.
  2. When the Referred Business places their Qualifying Order (defined in clause 6 below) they must include the Referrer’s name, email address and telephone number. The Referrer must have agreed that the Referred Business can provide those contact details to Hyperoptic for this purpose.

Qualifying Orders and Eligible Referrals

  1. A referral will only be eligible for this Refer a Business Scheme (an “Eligible Referral”) and therefore qualify for a Reward (see clauses 11 to 19 below) if:
    • the Referred Business orders a package for Hyperoptic’s Business Broadband Service (the “Business Services”) which, in either case, is 100Mb or higher and has a minimum commitment period of at least 12 months (a “Qualifying Order”); and
    • the Referred Business does not terminate its Qualifying Order prior to Hyperoptic (i) activating the relevant Business Service and (ii) receiving full payment from the Referred Business of the first invoice for that Qualifying Order (the “First Invoice Payment”); and
    • the Referred Business gives the Referrer’s name, email address and telephone number during the order process for that Qualifying Order.
  2. If a referral is an Eligible Referral, within 15 days after the First Invoice Payment, Hyperoptic will contact both the Referred Business and the Referrer via email to confirm if they would like their Reward as an invoice credit or gift voucher (see clauses 11 and 12 below).
  3. Orders for Business Services made via third party sellers are not Qualifying Orders.
  4. Orders for Business Services made under Hyperoptic’s Full-Service or Build-to-Rent offerings or which are otherwise for “Landlord Services” (as defined in Clause 7.1 of Hyperoptic’s Business Customer Terms of Service are not Qualifying Orders.
  5. Eligible Referrals are limited to a maximum of 10 per Referrer in any 12-month period. Any Referrer who would like to refer more Referred Business than this, can contact Hyperoptic at business.sales@hyperoptic.com to discuss alternative arrangements.

Rewards

  1. Within 15 days after the First Invoice Payment, each of the Referrer and the Referred Business will be given the opportunity to select one of the rewards described in clauses 12 or 13 below (“Reward”), as applicable, in respect of an Eligible Referral.
  2. The choice of Reward for Qualifying Orders for packages of 100mb will be one of:
  • a £50 invoice credit for Hyperoptic’s Business Services; or
  • a £50 John Lewis or Amazon.co.uk voucher
  1. The choice of Reward for Qualifying Orders for packages of 150Mb or 250Mb will be one of:
    • a £75 invoice credit for Hyperoptic’s Business Services; or
    • a £75 John Lewis or Amazon.co.uk gift voucher.
  2. The choice of Reward for Qualifying Orders for packages of 500Mb or 1Gb will be one of:
    • a £150 invoice credit for Hyperoptic’s Business Services; or
    • a £150 John Lewis or Amazon.co.uk gift voucher.
  3. If an invoice credit is chosen as a Reward, the relevant Hyperoptic customer account will be credited within 5 working days of notification of Reward choice to Hyperoptic. Rewards in the form of invoice credits against a Hyperoptic customer account can only be used to subsidise invoices or monies owed to Hyperoptic for the benefit of the relevant Hyperoptic customer, and cannot be exchanged for cash.

  4. If a gift voucher is chosen as a Reward, Giftcloud Limited (“GiftCloud”) will send an email (the “Reward Email”) to the Referrer or Referred Business (as applicable) with a link to the Reward and details on how to choose and redeem the Reward.
  5. Unless stated otherwise, the Referrer or the Referred Business (as applicable) must use the link within their Reward Email to choose the Reward within 90 days of the Reward Email being sent. If the Referrer or the Referred Business does not do this, the Reward cannot be accessed.
  6. Rewards that are gift vouchers will be subject to their own terms (including as to expiry date). It is the Referrer’s or Referred Business’s (as applicable) responsibility to check those terms – these will be sent with the Reward Email.
  7. The Reward Email should be kept securely – Hyperoptic is under no obligation to replace it if it is lost or deleted.

Where any Referrer who is a business or any Referred Business receives a Reward, it must only use it for itself and/or its benefit.

General

  1. Hyperoptic reserves the right to withdraw or change this Refer a Business Scheme at any time, with or without notice.
  2. Hyperoptic will withhold Rewards if it reasonably suspects fraudulent activity. All decisions made by Hyperoptic are final.
  3. Under this Refer a Business Scheme, a Referrer cannot refer itself to be a Referred Business, neither can an employee refer their employer to be a Referred Business.
  4. Personal data supplied during the course of this Refer a Business Scheme will only be processed as set out in Hyperoptic’s Privacy and Cookie Policy. Hyperoptic will share email addresses with GiftCloud so that GiftCloud can send the Reward Email.
  5. Hyperoptic reserves the right to terminate, suspend, cancel or amend the Refer a Business Scheme and/or review and revise these Terms at any time without giving prior notice. The current applicable Terms will be available on Hyperoptic’s website.
  6. The Refer a Business Scheme is in no way sponsored, endorsed or administered by, or associated with, Gmail, Whatsapp or Twitter or Facebook or any other form of social media. By taking part in this Refer a Business Scheme, you are providing information to Hyperoptic and not to Gmail, Whatsapp or Twitter or Facebook or any other form of social media.
  7. Hyperoptic’s Business Broadband Service is only available at premises which are already covered by Hyperoptic’s network and Hyperoptic’s Business Customer Terms of Service will apply to any order for the same.
  8. These Terms are governed by English law and the jurisdiction of the English courts will apply.
  9. “Hyperoptic” means Hyperoptic Ltd, a full fibre internet service provider (ISP) and a limited company registered in England and Wales under company number 07222543, with registered office and main trading address at Kings House, 174 Hammersmith Road, London, W6 7JP.