1. 1. The three months’ no package charge promotion (“3 Months Promotion”):
    1. is only open to new residential customers (“you”, “your”) of Hyperoptic Ltd (“Hyperoptic”, “we”, “us”), who order any of Hyperoptic’s 50Mb, 150Mb, 500Mb or 1Gb 24-month minimum commitment residential packages for their property;
    2. is only available to individuals who have received a direct marketing message informing them of the 3 Months Promotion;
    3. only applies to orders where the promotional code for the 3 Months Promotion (you can find this in the Hyperoptic marketing material you received about the 3 Months Promotion) is either entered during your online Hyperoptic order process or given to a Hyperoptic sales agent during your telephone or face-to-face order process; and
    4. only applies to orders placed between 12 August and 31 August 2022 (both dates inclusive).
  2. If you qualify for the 3 Months Promotion under these Terms, you will not be charged the Package Charge* for the Hyperoptic package you have chosen for the first 3 months from the date your Hyperoptic service is activated.
  3. After expiry of the first 3 months, you’ll be charged for your new Hyperoptic package as follows:
    Package Package Charge for remainder of 24-month minimum commitment period, after expiry of 3 month period Package Charge from month 25 onwards
    50Mb [£9.99 per month] [£14.99 per month] [£20.00 per month] £25 per month
    150Mb [£13.00 per month] [£19.00 per month] [£25.00 per month] £35 per month
    500Mb [£18.00 per month] [£24.00 per month] [£30.00 per month] £50 per month
    1Gb [£25.00 per month] [£30.00 per month] [£35.00 per month] £60 per month
  4. The 3 Months Promotion is non-exchangeable and non-transferable and no cash alternative is offered.
  5. By applying the 3 Months Promotion to your order for Hyperoptic’s service, you accept and agree to these Terms.
  6. Other than as stated in the direct marketing message you receive, no other Hyperoptic offer or promotional pricing can be used in connection with this 3 Months Promotion.
  7. Hyperoptic reserves the right to refuse to apply the 3 Months Promotion to the Hyperoptic account of anyone in breach of these Terms.
  8. Hyperoptic reserves the right to terminate, cancel, suspend, or amend the 3 Months Promotion, if necessary.
  9. Personal data supplied during the course of the 3 Months Promotion will only be processed as set out in Hyperoptic’s Privacy Policy.
  10. Hyperoptic’s services, under this 3 Months Promotion or otherwise, are only available at premises which are already covered by our network.
  11. Hyperoptic’s Residential Customer Terms of Service will apply to your Hyperoptic order.
  12. These Terms are governed by English law and you agree to the jurisdiction of the English courts.

* For the purpose of the 3 Months Promotion, “Package Charge” means the monthly charge normally payable for any of our broadband-only, broadband plus phone or Hyperoptic’s Total Wi-Fi packages. For the avoidance of doubt, “Package Charge” does not include any Static IP Address Fee, Battery Back-Up Unit Fee, Installation Fee, Activation Charge, fees for Additional Telephone Plans (such as our UK Mobile Plan, Anytime UK Landline Plan, or International Plan), fees for “Chargeable Calls” (i.e. calls on our telephone service that are not included in your Package Charge or Additional Telephone Plan(s)) or any other charges/fees related to our services.

Please contact Hyperoptic at support@hyperoptic.com or 0333 332 1111 with any questions about Hyperoptic’s broadband services and/or the Bill Credit Promotion.

Please visit Home Broadband for full details about Hyperoptic’s residential broadband service (including standard charges and fees).

Hyperoptic Ltd is an internet service provider, registered in England and Wales under company number 07222543, with registered office and main trading address at Kings House, 174 Hammersmith Road, London, W6 7JP and VAT number 164 6525 96.