Hyperoptic offers free broadband packages for home-schooling

Hyperoptic today announces that it is offering a free broadband service to families who currently do not have a reliable broadband connection. The offer is available for local authority tenants in homes covered by Hyperoptic’s network. It is being enabled via its partnerships with registered housing providers. The service will enable children who do not currently have access to adequate connectivity to easily access virtual education resources and learn from home.

Residents who meet the criteria will be given a promotion code from their local authority. They can then order a free 50Mbps service from Hyperoptic, which will run until the end of this academic year (31 August 2021). A router and installation will be arranged free of charge, on a convenient date. The resident is under no obligation to continue or pay for a service after this date. 

The scheme is being offered in response to news that many UK school children are facing digital poverty as they lack a reliable Internet connection to complete home learning. Ofcom estimates that more than 880,000 children live in a household with only a mobile internet connection. In a report from the Sutton Trust, just 10% of teachers reported that all of their pupils had access to the internet for learning.

Hyperoptic is partnering with 37 local authorities to ensure the help reaches where it's most needed. It is providing the materials to these local authorities so that they can share details of this offer with their residents. Hyperoptic hopes to connect at least 2,500 families with this free offer in the next month alone.

Supporting communities has been a key focus for Hyperoptic since its inception ten years ago. It was the first broadband company to agree ‘portfolio partnerships’ with councils, whereby it rolled out its full fibre service across the whole of the council’s social housing stock. It already operates an "Affordable Product Scheme," and runs local digital inclusion activities. It has provided free connectivity to over 400 community centres across the UK.

As Hyperoptic is a full fibre broadband provider, users on the 50Mbps package can expect a consistent service that doesn’t fluctuate depending on what time of day it is or how many people or devices in the house are connected. It comes with unlimited data.

Liam McAvoy, Senior Director of Business Development, Hyperoptic: “Hyperoptic has always been passionate about giving back to the communities it serves. During the last lockdown, we donated IT equipment towards programmes for children who didn’t have hardware to access education resources.

“With the recent news that so many children do not have access to basic connectivity, we knew we had to go further.  Every child deserves to be able to virtually learn and harness the opportunities that are enabled by connectivity. We hope others in the industry join us in providing free connectivity to families that need most.”

Matt Warman, Digital Infrastructure Minister: "Good connectivity is vital for children learning remotely right now so I'm thrilled to see broadband providers such as Hyperoptic helping those in need.

"The government has also brokered a range of offers with telecoms firms to keep people connected during the pandemic, including removing broadband data caps and support for those struggling with bills due to Covid, and we will continue to do whatever we can to help."

FAQ

What is Hyperoptic offering? 

1. A free 50Mbps fibre broadband-only service until the end of the 2021 school summer term  
2. A free WiFi enabled router 
3. Free standard installation 

Are you eligible? 

1. You must be living in a Hyperoptic-connected LA property 
2. A minimum of one school age child (under 18) living in the property  
3. You currently either have no fixed broadband in the home or you have an existing package that isn’t reliable (e.g. an ADSL connection, or an FTTC package with download speeds of 30Mbps or less)

How can you get connected? 

1. Contact your local authority  
2. Call Hyperoptic on 0333 332 1111 quoting your promo code and your address 
3. Hyperoptic will book your free installation on a convenient date 
4. Our engineer will install your Hyperoptic connection and set up your free WiFi router

List of local authorities who have been offered to participate in the scheme

• A2Dominion
• Brent Council
• Catalyst Housing Group
• City of London
• City West
• Clarion Housing Group
• Govan Housing Association
• Hammersmith & Fulham Council
• Hyde Group
• Islington Housing Association
• Leeds Council
• London & Quadrant
• Maryhill Housing Association
• Metropolitan Housing
• Milnbank Housing Association
• Network Homes
• New Gorbals Housing Association
• Newcastle Council
• Newlon Housing Trust
• Notting Hill Genesis
• One Housing
• One Manchester Housing
• One Vision Housing
• Optivo Housing
• Peabody
• Poplar HARCA
• Queen's Cross Housing Association
• Richmond Housing Partnership Limited
• Salix Homes
• Southampton Council
• Southwark Housing
• Swan Housing/Nu Living
• Thurrock Council
• Tower Hamlets Council
• Trafford Housing
• Westminster Council