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The average (median) upload and download speeds provided above are based on what is achievable for at least 50% of our network users, nationally, on this package, at peak time (between 8pm and 10pm), using a wired connection. The average (median) speeds at peak time in your particular area may be different. Please note that the speed you experience will also depend on your distance from the router/wireless access point, usage and equipment.
Offer is subject to our Residential Customer Terms of Service and availability of our service at your location. New customers only. Pricing shown only includes Hyperoptic Total Wi-Fi® and/or Hyperoptic’s phone service, if this is specifically stated. Pricing excludes any additional services (e.g. static IP address, additional telephone plans) and chargeable calls on our phone service.
Fast | Superfast | Ultrafast | Hyperfast | |
![]() Same download and upload speed | 5Mb upload speed | |||
![]() Unlimited data usage | ||||
![]() No landline necessary | ||||
![]() 24/7 customer support | ||||
![]() Free hyperhub router |
Check if Hyperoptic is available in your area
Download the latest games and updates quicker, shoot first, and stay in the game for longer.
With our 1Gb package (average speed 900Mbps), you can be the first to download a 25GB Xbox game in just 3 minutes 42 seconds.
With 150Mb and above, you can upload as fast as you download. Find out more about upload and download speeds.
The best way to banish lag and jitter is by getting rock solid, full fibre directly to your building. Understand more about ping.
Unlimited broadband means no speed throttling, no usage restrictions and no download limits. Game on!
If you have a few gamers under one roof, then you’ll need enough bandwidth so that everyone can download, upload and stream – all at the same time.
Transparent pricing and a price match guarantee. Can’t get fairer than that.
With our 1Gb package (average speed 900Mbps), you can be the first to download a 25GB Xbox game in just 3 minutes 42 seconds.
With 150Mb and above, you can upload as fast as you download. Find out more about upload and download speeds.
The best way to banish lag and jitter is by getting rock solid, full fibre directly to your building. Understand more about ping.
Unlimited broadband means no speed throttling, no usage restrictions and no download limits. Game on!
If you have a few gamers under one roof, then you’ll need enough bandwidth so that everyone can download, upload and stream – all at the same time.
Transparent pricing and a price match guarantee. Can’t get fairer than that.
Full fibre for gaming? Traffic management? Ping?
Vikkstar123 has millions of subscribers and is a YouTube and livestream gaming legend. Here, he spills his tips on what to look out for as a gamer and why he thinks Hyperoptic’s full fibre is the best broadband for gaming.
When you’re gaming, your broadband can mean the difference between life and death – or at least an all-time high score.
Give your game the edge with a rock solid fibre connection that stays fast, all the time. And with mega low latency, super speedy ping, utterly unlimited usage and zero traffic management or throttling, you can leave your competition in the dust. Let the games begin.
Downloading the latest game releases always takes ages, right? Well, that depends on your broadband – and every Mbps counts.
With our 1Gb package (average speed 900Mbps), you can download an entire 25GB game in as little as 3 minutes 42 seconds
And that means you can start playing in less time than it takes to set up your avatar.
Download in 1 hour, 6 minutes and 40 seconds
Download in 22 mins, 30 seconds
Download in 6 mins, 40 seconds
Download in 3 minutes, 42 seconds
Download in 1 hour, 6 minutes and 40 seconds
Download in 22 mins, 30 seconds
Download in 6 mins, 40 seconds
Download in 3 minutes, 42 seconds
We have more 5-star Trustpilot ratings than BT, Sky, Virgin Media, EE and Plusnet combined
Really friendly and fast to respond
Really friendly and fast to respond
This was simple
This was simple. Each step was clear, the workmen came when planned, the work was done well and they were clear, polite and efficient. The internal cable and box are neat, tidy and located where i wanted. The speeds are as advertised and the latency is 3ms, so excellent. Sonos seems much happier which is an added bonus.
Happy with your call centre - long waiting caused by your internal processes to resolve my issue. Still on-going
The issue I have experienced is not related to Customer Customer support call centre. Your Customer Support Call centre is trying to book a solution for me as soon as possible with your engineers. The rest is a matter of your internal processes. I am happy with you customer support call centre. I will be awaiting for your engineering team to close the issue by Friday 15th August 2025 as promised.
Fast install
Called one day and was up and running the next day
Compliment on Excellent service
Due to a technical issue with the online system, I contacted your support team over the phone. Miss Teodora handled my inquiry with exceptional politeness and professionalism. she listened attentively to my concerns, addressed the matter efficiently, and ensure that my problem was resolved promptly. Her courteous manner and efficiency left a very positive impression on me. and I am extremely satisfied with the service provided.
My time in Manchester I was blessed to…
My time in Manchester I was blessed to have such amazing reliable broadband. I was calling to cancel as I’m moving home and Blagoje Drobnjak at Hyperoptic really helped me out and gave me all the info on what will happen in this process, thanks a lot!
I have just signed up
I have just signed up, in a new-build estate. It is Sunday and the team are available-which is good. I had to wait in a queue of callers but was kept updated about my place in the queue. Nadja was very efficient, accurate and careful with my sign up. She was friendly too. It was very easy, including the transferred call to the engineering team. Now I am connected. All in all, an easy and pleasant experience, in under an hour. Thank you.
Five stars all round!
Fast, cost-effective... and five star customer service... what more could you ask for? Very happy new customer after moving from a well-known, awful suppler who shall remain nameless! ;)
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