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Need help with your broadband?

If you need help with something, from a quick fibre broadband set-up to a question about your bill, you might find our online Help pages have just what you’re looking for.

We’ve pulled together handy info on routers, billing, speed, and install – plus lots more.

Get in touch

Full name*

Email*

I need help with*

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If you’re experiencing a loss of service, please call us on

0333 332 1100

I would prefer to get a call back

Can you confirm the below to speed things up

Is your router turned on (power light is on):

Yes No

Is your cable connected to the HO socket and to the WAN on the router:

Yes No

Is your broadband (WAN) light on:

Yes No

Your MAC router address is: : : : : :
How to find this?

Additional information*

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How do I contact Customer Support?

If you have any questions, the quickest way to reach us is through My Account support request. Alternatively, you can use the form above or call us on 0333 332 1111.

We’re also available on Twitter, Instagram and Facebook from 8am-6pm Monday-Friday.

Customer service and support

Customer service and support

Need help with your broadband?

Troubleshoot your connection

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How do I contact Customer Support?

Contact our sales team via one of the methods below