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All about the install

Your burning questions, answered.

All about the install

Your burning questions, answered.

Installation

Our installs are quick and easy. They usually last about one hour and can be booked six days a week, at a time that suits you.

We’ll get your service up and running and will even clean up after ourselves before we leave.

And if we have availability, we can even install as early as the next day.

How do you install Hyperoptic?

Our engineer will drill a small hole (10mm), in most cases above your front door, and will run a discreet, surface-mounted cable inside your property to the closest plug socket. In some cases, we’ll use an internal fibre converter.

We’ll either install a small socket on the wall by the plug or a fibre connector. Both will allow you to plug in your Hyperhub router and connect to our service.

In most cases, our installs take about an hour and our engineer will always clean up after themselves. If you’re renting, please make sure you get permission from the landlord or homeowner before booking the installation.

How the fibre magic happens

On the day of your install, one of our lovely engineers will visit you to install a socket or internal fibre converter and connector,
connect the router and make sure your service is up and running smoothly before they take off. All within an hour.

We arrive

We show up on time and talk you through everything before getting started

We cable

We bring a cable into your property through a small hole near your front door

We install

We install a socket or internal fibre converter and connector on the wall and connect it to the cable

We connect

We set up the Hyperhub router and get your service up and running

We leave

We clean up after ourselves, say goodbye and leave you to enjoy your new connection

The super tools

Our engineers bring a couple of appliances with them:

1) The cordless drill – not even they can magic cable through a wall, so they’ll drill a small hole (1cm) just above your front door to bring it in.

2) The cordless vacuum – any small bits of dust left by the installation will be all gone. You won’t even know they’ve been round.

Where will everything go?

Our equipment is usually installed near the front of the property, by the nearest power socket (in the hallway, for example).

We’ll either use a socket on the wall or a combination of internal fibre converter and fibre connector to allow you to plug into your Hyperhub router and connect to our service.

If you’d like your equipment in a specific room, this may cost extra since it requires extra cabling.

How do you book your installation?

If you’re ready to book your Hyperoptic socket installation, it means there are exciting times ahead.

And we’ve made it super simple – you can book your installation at a time and date that suits you.

Just log into My Account and select your slot.

Most popular FAQs