What is VoIP and how does it work?

Are you considering getting phone service with your Hyperoptic broadband package? Our phone service is totally optional and delivered via something called ‘VoIP’. So what is VoIP and how does it work?

What is VoIP?

VoIP stands for Voice over Internet Protocol, and is often pronounced ‘voyp’. Instead of using a traditional landline, you’re using your broadband connection to make voice calls. The handset is plugged directly into the router, allowing you to make and receive calls using the broadband network.

You might have already used VoIP, if you’ve ever made mobile phone calls over wifi to a user on WhatsApp, Skype and Teams among others.

How does it work?

There are a few different forms of VoIP systems, and at Hyperoptic we use the phone and VoIP adaptor system.

This means that, instead of a phone socket on the wall, your handset is plugged directly into the Hyperhub router using a RJ11 cable (these come with most handsets). Almost all handsets work with our service – they just need an RJ11 port and cable.

Is VoIP reliable?

If you’re using a full fibre connection (ahem, that’s us!), you can expect your VoIP calls to be ultra-reliable.

Why? Because of the way FTTP (fibre to the premises) broadband is built direct to your property, your connection is unlimited and unrestricted. Once your phone is connected, you can make free calls to UK landlines during the evening and weekends. We also offer additional VoIP call packages like Anytime Landline UK, UK Mobile and International Calls.

Because VoIP is dependent on your broadband service, it means that it won’t work in the event of a power failure. If you’re dependent on your Hyperoptic phone service or want full peace of mind, we will provide you with an alternative supply of service, such as a battery back-up unit (BBU), which will allow access to at least one hour of service during a power cut.

Benefits of VoIP for home

There are many benefits to using VoIP in your home. One is that you don’t need an additional phone socket, since your handset plugs directly into your router, which is connected to your Hyperoptic wall socket. You can also expect better audio quality since it’s delivered over full fibre rather than old-fashioned telephone wires.

When you order your Hyperoptic Broadband & Phone service, we’ll automatically give you a VoIP phone number. Or, if you’d prefer, you can keep your existing number. Read our guide on keeping your number.

And since our phone service is totally optional, you’re not tied into any long-term commitments that don’t suit you. Don’t need a phone with your broadband? No problem

Benefits of VoIP for businesses

Instead of using a regular landline system, there are lots of benefits of VoIP for businesses. From cost savings to reliability, we’ve listed some of the benefits small and larger scale businesses will get from using VoIP: