Once you place your provisional order, we’ll carry out a pre-installation check of your business to help us plan what is needed. Depending on your property type, this will either be purely external, or we may need access to the inside of your property (in which case, we’ll arrange it for a time and date that suits you). We’ll let you know either way.

Connecting your business to our fibre will be done in one of two ways: We’ll either use a utility pole outside the building, or we’ll use underground ducts.

If we’re using a utility pole, there’s a chance we may need to use a cherry picker. In this case, we’ll likely ask you to help us secure parking for it. 

If we’re using underground ducts, there’s a chance we may need to do some digging outside your property – but we’ll put everything back just as we found it.

However we get your business connected, we’ll keep you informed every step of the way.

Once we’ve connected your business, we’ll aim to get you up and running as soon as possible. We’ll drill a small hole (1cm) at the front of your building to bring the cable inside from an external fibre connector. It will all be very neat and discreet. 

We’ll then give you a Hyperhub router and fibre converter which will allow you to connect to our service right away.  

Finally, we’ll set up all the equipment, make sure you’re online and even tidy up after ourselves before we leave.

Want to know more about our installation process? Just visit this page.

There are a few things to consider when deciding which broadband deal is right for you.

The package you choose will depend on how big your business is and how many people will be using your broadband connection at the same time. The bigger your business, the more likely you are to need more speed.

Likewise, depending on how long your business plans to stay at your current premises (for example, your office or shop location), you should choose a plan with a commitment period that makes sense for you.

A 36-month minimum commitment would be better value if you’re planning on staying put long-term, for example, but a monthly rolling plan would be better if you need to keep things flexible.

This will vary from provider to provider. Hyperoptic offers dedicated business support, and our Business Broadband comes with next workday SLAs. This means, in the unlikely event that your connection isn’t behaving as it should, we’ll be there to offer support as quickly as possible.

We monitor our network every minute of the day to make sure your business gets the best possible connection.

If anything goes wrong, we take care of it right away. We offer a next working day SLA across all business broadband packages and 5 hours on our dedicated fibre packages.

Call 0333 332 1123 or visit hyperoptic.com/contact-us