How do I switch from one broadband provider to another?

There are different ways to switch from one broadband provider to another. Typically, you may need to organise your switch by cancelling with your existing provider as well as setting up your new service with your new provider.

While this is still an option, if you’re switching providers at your current address, you can also use One Touch Switch, which is much easier. With One Touch Switch, you simply need to give your new provider a few details and they’ll take care of the rest by cancelling with your previous provider on your behalf.

The new provider will also ensure that your old service doesn’t end until your new service is up and running – so you don’t need to worry about downtime during the switch.

To switch to Hyperoptic with One Touch Switch, simply enter your postcode on our website to get started. And if for any reason you’re not able to use One Touch Switch, you can still join Hyperoptic without it.