Broadband
Why Hyperoptic
Help
Partners & Developers
My account
Help
What should I do if the Hyperoptic router hasn’t been installed?
What should I do if the Hyperoptic router hasn’t been installed?
Your Hyperoptic connection and equipment (including our Hyperhub router) should be pre-installed, allowing you to get online from the day you move in.
In the unlikely event that this hasn’t quite gone to plan, simply call us on 0333 332 1111 and we’ll investigate. In most cases, you’ll be able to set the router up yourself (visit Help with your Router for more info) or we can send someone to help you.
