How to switch to Hyperoptic from BT

At Hyperoptic, we run an independent full fibre broadband network. This means it’s separate from BT’s, so you don’t have to schedule switching for the same day. You can even have both services running at the same time which means no downtime while you’re changing providers. 

How to switch from BT to Hyperoptic

1) Order your new service at hyperoptic.com

You can arrange to go live on a date that suits you to avoid any downtime while you switch.

With a choice of 50Mb, 150Mb, 500Mb or 1Gb packages, you’ll find a speed to suit your needs. You can either roll monthly or choose a 12 or 24-month commitment for a lower monthly price.

All our packages are available with or without phone – just be sure to let us know if you want to keep your current number before you cancel your existing service. 

If you decide to keep your current phone number, you’ll need to keep your BT service running until the transfer is complete. We’d suggest calling BT to check you have all the correct details. This will ensure the process goes smoothly, as incorrect details can cause delays.

2) Don’t worry if you’re still in contract with BT

You can still switch to Hyperoptic today and pay nothing until your current BT contract ends^, by choosing our Switch Now proposition.

Just tell us how long you have left on your current BT contract and we’ll give you free Hyperoptic broadband until it ends. You’ll just need to send us your BT contract end date to switch.now@hyperoptic.com – we’ve included a guide on how to find this below.

One of our advisors will review this and we’ll confirm via email that we’ve accepted your proof of contract end date and you’ll receive free Hyperoptic broadband until your BT contract ends.

3) Get in touch with BT

You can call BT on 0800 800 150 between the hours of 08:00 – 21:00 Monday to Friday, 08:00 – 20:00 on Saturday and 09:00 – 18:00 on Sunday.

4) Cancel your service with BT

If you’re still in contract, BT requires you give 30 days’ notice (using the above methods) before moving on. If your package includes other services like movies or sports channels, check to see if you can keep them – they’ll likely work with Hyperoptic too (and probably faster).

If you’re still within your minimum commitment period, then it’s likely you’ll need to pay for the remainder of your contract. But there’s no need to worry as your Hyperoptic service will be free until your BT contract ends, as long as you’ve chosen Switch Now.

It’s sometimes possible to cancel without these fees if you‘ve experienced extremely slow broadband or if you have complaints about the service.

Booking your Hyperoptic installation

Once you’ve ordered your new service, you’ll be able to arrange your installation, which lasts as little as an hour. You’ll be able to choose your own slot online – including the next day and Saturdays, depending on availability. Read more about the installation process.

Finding your BT contract end date:

1. Log in to the MyBT account portal

2. Select “My Orders” from the Support menu

3. Select your current broadband contract and select “Show contract terms”

4. Your contract details, including your contract end date should be listed under “Contract Terms”.

5. Screenshot this, including your name. You may wish to redact other personal details such as your phone number and bank details.

6. Send it to us in an email, with your full name and order number to switch.now@hyperoptic.com

*Each year, BT increase the bills of their broadband and/or landline customers by an extra 3.9% plus that year’s Consumer Price Index (CPI) rate of inflation (https://www.bt.com/assets/pdf/BT_PhoneTariff_Residential.pdf) – information taken from BT website on 01/02/22.

^Up to 9 months free