We use cookies to create a better experience for you

Hyperoptic uses cookies to give you the best browsing experience. They help us to remember your preferred settings and ensure you see any special offers specific to you. Sometimes, we also share cookies with our social media, advertising and analytics partners to further improve your experience. More about cookies.

Click accept to continue or manage your preferences below.

Hyperoptic fb
Full Fibre Broadband
Why Hyperoptic
Help
Partners & Developers
0 matches
Can't find your address?
Click here
My Account
Home Broadband
Business Broadband
About our service
Tips & Advice
Getting started
Billing & Payments
Technical support
Contact us
Our property service
Contact us
Our packages
Broadband DealsBroadband & PhoneSocial Tariff Broadband1Gb BroadbandTotal Wi-FiStill in Contract?One Touch Switch
Useful stuff
How to switch providersMoving homeRefer and earn
Contact Sales
Get in touch
Our packages
Business BroadbandBusiness Broadband & PhoneLeased Line Broadband
Partnerships
RingCentral
Useful stuff
Business Case Studies
Contact Sales
Get in touch
Choosing Hyperoptic
Why HyperopticFair Fibre FrameworkHyperoptic for your business
Broadband for you
Streaming BroadbandGaming BroadbandWorking from Home BroadbandBroadband for Entertainment
Broadband explained
Speeds explainedWhat is full fibre?Superfast vs Ultrafast BroadbandWhat is Broadband?Home broadband explainedUpload vs download speeds
Getting started
InstallationMoving homeRegister interestPhone service
Billing & Payments
General enquiriesRefer and earn
Technical support
Understanding my speedsRouters & extendersInternet Connection Troubleshooter
Our fibre network
New buildsExisting buildingsSocial housingBuild to rentCommercial PropertyServiced apartmentsInsights & Advice
Hyperoptic fb
0 matches
Can't find your address?
Click here
  • Full Fibre Broadband
    • Full Fibre Broadband
    • Home Broadband
    • Business Broadband
  • Why Hyperoptic
    • Why Hyperoptic
    • About our service
    • Tips & Advice
  • Help
    • Help
    • Getting started
    • Billing & Payments
    • Technical support
    • Contact us
  • Partners & Developers
    • Partners & Developers
    • Our property service
    • Contact us
My account
Back
Home Broadband
Our packages
Broadband Deals
Broadband & Phone
Social Tariff Broadband
1Gb Broadband
Total Wi-Fi
Still in Contract?
One Touch Switch
Useful stuff
How to switch providers
Moving home
Refer and earn
Contact Sales
Get in touch
Back
Business Broadband
Our packages
Business Broadband
Business Broadband & Phone
Leased Line Broadband
Partnerships
RingCentral
Useful stuff
Business Case Studies
Contact Sales
Get in touch
Back
About our service
Choosing Hyperoptic
Why Hyperoptic
Fair Fibre Framework
Hyperoptic for your business
Broadband for you
Streaming Broadband
Gaming Broadband
Working from Home Broadband
Broadband for Entertainment
Back
Tips & Advice
Broadband explained
Speeds explained
What is full fibre?
Superfast vs Ultrafast Broadband
What is Broadband?
Home broadband explained
Upload vs download speeds
Back
Getting started
Getting started
Installation
Moving home
Register interest
Phone service
Back
Billing & Payments
Billing & Payments
General enquiries
Refer and earn
Back
Technical support
Technical support
Understanding my speeds
Routers & extenders
Internet Connection Troubleshooter
Back
Contact us
Back
Our property service
Our fibre network
New builds
Existing buildings
Social housing
Build to rent
Commercial Property
Serviced apartments
Insights & Advice
Back
Contact us
Help
How to switch to Hyperoptic from BT

How to switch to Hyperoptic from BT

Had enough of BT? 

At Hyperoptic, we run an independent full fibre broadband network. This means it’s separate from BT’s, so you don’t have to schedule switching for the same day. You can even have both services running at the same time which means no downtime while you’re changing providers. 

 

How to switch from BT to Hyperoptic

1) Order your new service at hyperoptic.com

You can arrange to go live on a date that suits you to avoid any downtime while you switch.  

With a choice of 50Mb, 150Mb, 500Mb or 1Gb packages, you’ll find a speed to suit your needs. You can either roll monthly or choose a 12 or 24-month commitment for a lower monthly price.  

All our packages are available with or without phone – just be sure to let us know if you want to keep your current number before you cancel your existing service.   

If you decide to keep your current phone number, you’ll need to keep your BT service running until the transfer is complete. We’d suggest calling BT to check you have all the correct details. This will ensure the process goes smoothly, as incorrect details can cause delays.

2) Don’t worry if you’re still in contract with BT

You can still switch to Hyperoptic today and pay nothing until your current BT contract ends^, by choosing our Switch Now proposition.

Just tell us how long you have left on your current BT contract and we’ll give you free Hyperoptic broadband until it ends. You’ll just need to send us your BT contract end date to switch.now@hyperoptic.com – we’ve included a guide on how to find this below.

One of our advisors will review this and we’ll confirm via email that we’ve accepted your proof of contract end date and you’ll receive free Hyperoptic broadband until your BT contract ends.

3) Get in touch with BT

Log in to your MyBT account portal and choose “My Orders” under the Support menu to view your current contract details.

You can call BT on 0800 800 150 between the hours of  08:00 – 21:00 Monday to Friday, 08:00 – 20:00 on Saturday and 09:00 – 18:00 on Sunday.

4) Cancel your service with BT

If you’re still in contract, BT requires you give 30 days’ notice (using the above methods) before moving on. If your package includes other services like movies or sports channels, check to see if you can keep them – they’ll likely work with Hyperoptic too (and probably faster). 

If you’re still within your minimum commitment period, then it’s likely you’ll need to pay for the remainder of your contract. But there’s no need to worry as your Hyperoptic service will be free until your BT contract ends, as long as you’ve chosen Switch Now. 

It’s sometimes possible to cancel without these fees if you‘ve experienced extremely slow broadband or if you have complaints about the service.

 

Booking your Hyperoptic installation

Once you’ve ordered your new service, you’ll be able to arrange your installation, which lasts as little as an hour. You’ll be able to choose your own slot online – including the next day and Saturdays, depending on availability. Read more about the installation process.

 

Finding your BT contract end date:

1. Log in to the MyBT account portal

2. Select “My Orders” from the Support menu

3. Select your current broadband contract and select “Show contract terms”

4. Your contract details, including your contract end date should be listed under “Contract Terms”.

5. Screenshot this, including your name. You may wish to redact other personal details such as your phone number and bank details.

6. Send it to us in an email, with your full name and order number to switch.now@hyperoptic.com

 

 

*Each year, BT increase the bills of their broadband and/or landline customers by an extra 3.9% plus that year’s Consumer Price Index (CPI) rate of inflation (https://www.bt.com/assets/pdf/BT_PhoneTariff_Residential.pdf) – information taken from BT website on 01/02/22.  

^Up to 9 months free

Company
  • Contact us
  • About us
  • Working at Hyperoptic
  • Careers
  • Blog
  • Press
Useful links
  • Help and support
  • Network status
  • Manage cookies
  • Affiliates
  • Site map
  • Refer a friend
  • Tips & Advice
Address
Hyperoptic Ltd. 174 Hammersmith Road, London, W6 7JP United Kingdom
Other Links
Complaints Code of Practice  |  Website Terms and Conditions  |  Residential Customer Terms of Service  |  Business Customer Terms of Service  |  Acceptable Usage Policy  |  Privacy and Cookie Policy  |  Guide to Charges and Fees for Residential Customers (PDF)  |  Guide to Charges and Fees for Business Customers (PDF)  |  Supplier Code of Conduct  |  Modern Slavery Statement (PDF)  |  Vulnerable Customers Policy  |  Automatic Compensation Policy  |  Gender Pay Gap Report  |  Company Info  |  Hyperoptic’s Residential Switching Guide
© 2025  Hyperoptic Ltd. All rights reserved.

It looks like we’re already there

Hyperoptic is already up and running at that address.

Moving to that address?

Place your order in advance to get online as soon as possible

Request a callback

Already a customer?

Your property is already connected to Hyperoptic.